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- Tasks: Lead a team of technicians delivering top-notch tyre services at customers' locations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and a flexible work-life balance with 25% off products.
- Why this job: Be part of a growing company focused on innovation and customer satisfaction while developing your leadership skills.
- Qualifications: Experience as a technician, strong communication skills, and a valid driving licence required.
- Other info: Full tools and uniform provided; enjoy a supportive and inclusive workplace culture.
The predicted salary is between 28400 - 28500 £ per year.
Apply now Job no: 559025
Work type: Full time
Site: Bracknell
Categories: Mechanic, Auto Technician, Autocentre Management, Autocentre Colleagues
Location: Berkshire
Salary: £33,473.44 – £33,999.68 per annum + bonus
Business Area: Halfords Mobile Expert
A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.
Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You\’ll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.
Running shift pattern is either 6am-6pm or 8am-8pm on a rota basis 4 days on 3 days off.
For success in this role you\’ll need to be highly organised and a great communicator, as you\’ll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You\’ll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.
This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you\’ll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.
You will have the following skills and experience:
- Evidence of delivering a great customer experience
- Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
- Experience of delivering coaching/training in the moment
- A track record of success in delivering against targets andcustomer metrics
- Experience of meeting compliance standards across health and safety
- IT proficient, with the aptitude to learn in-house systems
- A full valid driving licence held for a minimum of 12 months
All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reduced
- Life assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Tyre Technician Team Leader employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tyre Technician Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Tyre Technician Team Leader. Understanding the nuances of managing a mobile team and ensuring high-quality service delivery will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in coaching and training others. Since this role involves guiding technicians, showcasing your ability to mentor and improve team performance can be a key selling point.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you've successfully managed multiple tasks or projects in the past. This will show that you can handle the varied responsibilities of the role effectively.
✨Tip Number 4
Prepare to discuss your approach to health and safety compliance. Given the importance of safety in this role, being able to articulate your understanding and experience with health and safety protocols will be crucial.
We think you need these skills to ace Tyre Technician Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technician and any leadership roles you've held. Emphasise your ability to deliver excellent customer service and your experience in training or coaching others.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Tyre Technician Team Leader role. Mention specific examples of how you've successfully managed teams or projects in the past, and how you can contribute to Halfords Mobile Expert's success.
Highlight Safety Compliance: Given the importance of health and safety in this role, be sure to mention any relevant experience you have in maintaining compliance standards. This could include training others on safety protocols or ensuring safe working environments.
Showcase Communication Skills: Since strong communication is key for this position, provide examples in your application that demonstrate your ability to effectively communicate with both customers and team members. This could be through previous roles or specific situations where you resolved issues.
How to prepare for a job interview at Halfords Group PLC
✨Showcase Your Technical Expertise
As a Tyre Technician Team Leader, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss specific experiences where you successfully completed jobs to a high standard and how you ensured compliance with health and safety protocols.
✨Highlight Leadership Skills
Since this role involves managing a team, emphasise your leadership abilities. Share examples of how you've motivated and trained colleagues in the past, and how you handle challenges within a team setting.
✨Communicate Effectively
First-class communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would communicate with both your team and customers to ensure a great service experience.
✨Demonstrate Organisational Skills
Being highly organised is key to succeeding in this role. Prepare to discuss how you manage your time and tasks effectively, especially when coordinating deliveries and ensuring all technicians complete their jobs on schedule.
