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- Tasks: Manage supplier partnerships and ensure compliance in our Contact Centre.
- Company: Join Halfords, a leader in motoring and cycling innovation.
- Benefits: Enjoy hybrid working, competitive salary, and employee discounts.
- Why this job: Be part of a collaborative team focused on customer experience and continuous improvement.
- Qualifications: Experience in supplier management and contract negotiation is essential.
- Other info: We value diversity and encourage all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Apply now Job no: 560311
Work type: Full time
Site: Redditch
Categories: Customer Support, Central Support
Location: Worcestershire
Salary: Competitive
Business Area: Halfords Support Centre
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
About the role
At Halfords, our Outsourced Business Partners are more than suppliers – they are an extension of our team and critical to our continued success. We believe that building strong, engaged, and collaborative partnerships is essential to delivering the very best experience for our customers.
We are now seeking a Supplier Partnerships Manager to oversee all commercial and contractual aspects of our technology, systems, and outsourced resources within the Contact Centre. Acting as governance lead, you’ll ensure we maintain exceptional supplier relationships, compliance, and alignment with our operational goals. From managing partnerships and mitigating commercial risks, to driving service excellence and continuous improvement, this role will be pivotal in maximising the value of our partnerships and securing long-term success through strong, constructive collaboration.
Responsibilities
- Own the governance framework for technology and outsourced resource suppliers supporting the Contact Centre.
- Maintain and manage contractual documentation, ensuring compliance with agreed terms and conditions.
- Oversee regular contract reviews, renewals, and re-tender processes in line with procurement policies.
- Define and monitor supplier service level agreements (SLAs) and key performance indicators (KPIs).
- Lead commercial negotiations to secure best value while maintaining high quality of service.
- Analyse supplier cost models to support accurate forecasting, budget control, and identification of savings opportunities.
- Build and maintain strong, collaborative relationships with supplier account managers and internal stakeholders.
- Act as the primary escalation point for supplier performance and contract-related issues.
- Facilitate governance meetings to review performance, risks, and improvement initiatives.
- Support technology upgrades, service changes, and transformation projects with commercial and contractual insight.
Qualifications
- Proven track record of managing outsourced suppliers, with strong experience in contract and relationship management in a similar environment.
- Outstanding stakeholder management skills, with the ability to build trust and influence at all levels.
- Solid background in contract management, commercial negotiations, and supplier governance, ideally in a contact centre or technology-driven setting.
- Strong commercial acumen, with experience in budget control, cost optimisation, and risk identification.
- Confident in interpreting complex contractual documents and translating them into clear, actionable outcomes.
- Experience managing multiple supplier accounts simultaneously, balancing commercial priorities with service excellence.
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working in our Support Centre; the majority of our Contact Centre team work from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Update your details, view your application and progress.
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Supplier Partnerships Manager (Contact Centre) employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Partnerships Manager (Contact Centre)
✨Tip Number 1
Familiarise yourself with Halfords' mission and values. Understanding their commitment to customer-driven innovation will help you align your approach when discussing how you can enhance supplier partnerships.
✨Tip Number 2
Prepare examples of your past experiences in managing supplier relationships, particularly in a contact centre or technology-driven environment. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Research the latest trends in supplier governance and contract management. Being knowledgeable about current best practices will demonstrate your proactive approach and commitment to continuous improvement.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in supplier partnerships within contact centres. This can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Supplier Partnerships Manager (Contact Centre)
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Supplier Partnerships Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in managing outsourced suppliers, contract management, and stakeholder engagement. Use specific examples that demonstrate your skills in commercial negotiations and supplier governance.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role at Halfords. Mention your understanding of their mission and how your background can contribute to their goals, particularly in building strong supplier relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves managing contracts and supplier relationships.
How to prepare for a job interview at Halfords Group PLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supplier Partnerships Manager. Familiarise yourself with the key aspects of managing supplier relationships, compliance, and contract management, as these will be central to your discussion.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing outsourced suppliers and contracts. Highlight specific examples where you've successfully built relationships and driven service excellence, as this will demonstrate your capability for the role.
✨Prepare for Commercial Discussions
Since the role involves commercial negotiations and budget control, be ready to discuss your approach to these areas. Think about how you've identified savings opportunities or optimised costs in past roles, and be prepared to share those insights.
✨Demonstrate Stakeholder Management Skills
The ability to build trust and influence stakeholders is crucial. Prepare examples of how you've effectively managed relationships at various levels within an organisation, and be ready to discuss your strategies for maintaining strong partnerships.
