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- Tasks: Design and build scalable training for our Customer Success teams and clients.
- Company: Join Halfords, a leader in motoring and cycling innovation.
- Benefits: Up to £55,000 salary, remote work, employee discounts, and professional development.
- Why this job: Shape the future of training in a fast-paced, growing tech environment.
- Qualifications: Experience in creating training content and strong communication skills.
- Other info: Be part of a diverse team committed to inclusion and wellbeing.
The predicted salary is between 44000 - 66000 £ per year.
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions.
Halfords is quickly becoming a digital services business. In addition to being a leading UK retailer, Halfords has developed a market-leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. This SaaS division is called Avayler (Avayler.com).
As the leading global Garage Management and Mobile Van software platform, we help customers become operationally efficient and compliant through our advanced technology. We were born in 2020 and whilst we are a division of Halfords, we are a stand-alone entity.
At Avayler, we truly are striving to become a global company, targeting both the USA and European markets and we are scaling our business at a pace. This position is mostly remote, but may involve occasional travel.
The role of Training Manager at Avayler involves:
- Creating high-quality training materials including manuals, guides, presentations, and e-learning content.
- Equipping Customer Success teams with clear tools and processes to deliver consistent, effective training.
- Introducing and managing self-serve learning resources for clients.
- Defining training success measures and evaluating effectiveness through feedback and performance data.
- Keeping training content aligned with product updates, releases, and real client use cases.
- Capturing usability feedback and issues raised during training and feeding this back to Product and Operations.
- Coordinating and supporting delivery of training sessions, workshops, and learning resources.
- Assessing and introducing new learning tools, methods, and best practices.
- Working cross-functionally with Operations, Product, and Customer Success to ensure training supports business goals.
About you:
- Proven experience creating training documentation, manuals, and structured learning content from scratch.
- Strong instructional design capability with experience using Learning Management Systems (LMS) and digital learning tools.
- Confident communicator and presenter, able to translate complex product functionality into simple, practical learning.
- Analytically minded, with the ability to define success measures and use feedback and data to continuously improve training effectiveness.
- Proactive and self-sufficient, comfortable working autonomously while keeping stakeholders informed.
- Collaborative and people-centric, with demonstrable stakeholder engagement and management skills.
- Practical problem-solver who can identify issues during training and turn them into actionable improvements.
We offer a fair and competitive salary evaluated against market data, an annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development are encouraged.
You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
We are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Platform Training Manager (UK Remote) employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Training Manager (UK Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Don’t just wait for job alerts! Be proactive and apply through our website. Tailor your application to highlight how your experience aligns with the role of Platform Training Manager at Avayler.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
We think you need these skills to ace Platform Training Manager (UK Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Manager role. Highlight your experience in creating training materials and working with Learning Management Systems, as this will show us you’re a great fit for the position.
Showcase Your Skills: Don’t just list your skills—give us examples! If you've designed training content or improved learning processes before, share those stories. We love seeing how you’ve made an impact in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, especially since this role involves translating complex information into simple terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Halfords Group PLC
✨Know the Product Inside Out
Before your interview, make sure you understand Avayler's platform and its features. Familiarise yourself with how it helps businesses improve their service delivery. This will not only show your enthusiasm but also allow you to discuss how your training strategies can enhance user experience.
✨Showcase Your Training Experience
Prepare examples of your previous work in creating training materials and programmes. Be ready to discuss specific challenges you faced and how you overcame them. This will demonstrate your instructional design capability and problem-solving skills, which are crucial for this role.
✨Engage with Stakeholders
Highlight your collaborative approach by discussing how you've worked with different teams in the past. Share examples of how you’ve gathered feedback from stakeholders to improve training content. This will show that you value input and can effectively manage relationships across departments.
✨Be Data-Driven
Discuss how you measure the success of your training initiatives. Bring examples of how you've used feedback and performance data to refine your training methods. This will illustrate your analytical mindset and commitment to continuous improvement, aligning perfectly with Avayler's goals.
