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- Tasks: Engage with customers and provide top-notch service in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
- Why this job: Perfect for those who love helping others and want to grow in retail.
- Qualifications: Customer service experience is a plus; be proactive and ready to learn.
The predicted salary is between 10 - 12 £ per hour.
Job no: 564948
Work type: Part time, 12 hours per week
Site: Thetford
Location: Norfolk
Salary: £10.85 - £12.71 per hour
Business Area: Retail
Age 21+ £12.71 per hour
Under 21 £10.85 per hour
About the role
Got a knack with customers? Ideally you already have retail sales experience, but if you have worked in another customer‑focused sales environment, you will be a great fit. Once on board you’ll receive product knowledge and skills training to wow every customer, learning how to demonstrate and explain our products and the practical aspects of our fitting services.
Requirements
- Experience delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Experience of working towards and achieving sales targets (ideally)
Benefits
- Store discount: 25% off most products across Halfords and Tredz
- Employee discount: up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on groceries, shopping, holidays, insurance, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes that have been significantly reduced
- Life Assurance
- Uniform
- Option to join Sharesave scheme: 20% discount on shares
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay, including up to 30% of your pay as you earn it
- Health Cash Plan – claim cash back towards your healthcare costs and access health and well‑being services
Company overview
Halfords is the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance and repair business. We are rapidly growing our business with a focus on motoring services and electric mobility.
Equal Opportunity
At Halfords we are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proudly welcome applications from all backgrounds, embracing diversity within our One Halfords family.
Customer Sales Advisor in Norfolk employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products and services, and think about how your experience aligns with their values. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think of examples from your past experiences that showcase your skills. We want to hear how you've wowed customers before!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression, especially in retail where customer interaction is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Sales Advisor in Norfolk
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in customer service or retail sales. We want to see how you've wowed customers in the past, so share those stories!
Tailor Your Application: Read through the job description carefully and match your skills and experiences to what we're looking for. This shows us that you really get what the role is about and you're keen to join our team.
Be Proactive: We love candidates who take initiative! If you have ideas on how to improve customer service or sales, mention them in your application. It shows us you're ready to jump in and make a difference.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Halfords Group PLC
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Halfords. Being able to discuss specific items or services shows your enthusiasm and readiness to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you identified customer needs and went above and beyond to meet them. This will demonstrate your proactive approach.
✨Understand the Sales Targets
Research what sales targets might look like in a retail environment like Halfords. Be ready to discuss how you’ve achieved or exceeded targets in previous roles, as this will highlight your ability to contribute to the team’s success.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Practice your responses to common scenarios, focusing on problem-solving and maintaining a positive customer experience.