Information Architect

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

As an Information Architect, you are passionate about the accuracy and integrity of our architectural data and repositories, recognising that a solid data foundation is crucial for successful IT services and informed technology decision-making. You’ll excel at proactively managing our extensive application landscape and are driven to continuously improve processes, artefacts, and data quality. You will be a proactive relationship builder, keen to engage with stakeholders across all business areas and collaborate closely with others within the Architecture team. Your goal will be to ensure data consistency, strategic alignment, and that change is delivered effectively. You will also champion the importance of high-quality data, educating the wider business on why maintaining accurate information is vital.

This is a unique opportunity to join a successful and established team that has experienced significant growth. It’s a role that offers the chance to evolve and tackle exciting challenges, where your contributions are truly valued.

Key responsibilities:

• You will lead the ongoing assessment and classification of our application landscape (TIME & TIER), ensuring tools are aligned with business needs and technology strategy.
• Drive the effective use and governance of our Enterprise Architecture tool, making sure all architectural views and data are reliable.
• Optimise how we capture and access technical knowledge, making it easy for teams to find and use critical information.
• Maintain high standards for architectural artifact creation, ensuring quality and compliance across the board.
• Champion best practices in information architecture, implementing smart metadata standards and leading continuous improvements in how we manage knowledge.

About you:

• A strong understanding of IT systems and their crucial role within a large-scale commercial business.
• Hands-on experience with enterprise architecture tools and frameworks (like meta models and capability models).
• Solid knowledge of collaboration platforms such as Confluence, SharePoint, Jira, and ServiceNow.
• Excellent written communication and visual design skills for creating high-quality documentation and templates.
• Strong ability to effectively engage and collaborate with both technical and non-technical teams.
• A highly collaborative and true team player.
• Proactive with a positive, solutions-focused mindset.
• Detail-oriented and quality-driven, ensuring precision in your work.
• Comfortable working at pace, consistently delivering to deadlines, and stable under pressure.
• A creative and analytical problem-solver.

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

At Halfords, we are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 2 days per week on site at our Support Centre in Redditch, Worcestershire.