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- Tasks: Lead and support local automotive centres, motivating teams to deliver exceptional customer experiences.
- Company: Join the UK's largest automotive service provider with endless career growth opportunities.
- Benefits: Enjoy uncapped bonuses, generous discounts, and a structured induction program.
- Why this job: Be part of a dynamic team focused on excellence and customer satisfaction in a fast-paced environment.
- Qualifications: Strong leadership skills, financial acumen, and experience in customer satisfaction are essential.
- Other info: Access hybrid training and professional qualifications for career advancement.
The predicted salary is between 28000 - 42000 £ per year.
Join the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!
A newly created role within our Autocentre business, our Designate centre managers will be a vital support to our management team. As a Designate centre manager, you will be supporting local centres within the area within a reasonable travel time and leading the in centre teams with support, encouragement, and motivation. No two days are the same so you will need to be open to change, adaptable, and ensure that the team are on board and motivated to constantly move forwards with the everchanging environment that adapts to meet our customers’ needs and demands. This experience will set you up to successfully run your own allocated centre when an appropriate vacancy arises.
Our customers are at the heart of everything we do, you will be there to support and engage the team to drive a culture that is professional and ensures that the customer’s journey delivers a fantastic customer experience, helping the team to focus on achieving amazing results and building your centres reputation for excellence. We expect nothing but the best to be delivered in terms of service and meeting demand, whilst delivering centres that are not just great for our customers in terms of commercial excellence, but safe and compliant.
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Fantastic leadership and team management skills within the automotive or similar industry
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Experience delivering high customer satisfaction and displaying effective management.
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Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
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Strong financial acumen with experience of managing P&L and optimizing profit
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Experience of meeting compliance standards across Health and Safety
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Experienced with high sales turnover and managing KPI’s
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Excellent communication skills, verbally and written.
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IT Proficient, with the willingness to learn in-house systems.
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Good time management
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A current valid driving licence
If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
£35,000 – £40,000 per annum
Average uncapped bonus of £10,800 per year (with potential to earn more)
5 days a week, Structured 12 week induction into our business
5.6 weeks’ annual leave
Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
Family & Friends Discount Events
Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
Financial planning support via Wagestream – access up to 30% of your salary in advance
GP Access, 364 days a year, 24 hours a day
Join the Share save scheme with a 20% discount on shares
Health Cash Plan – to access wellbeing services and claim back healthcare costs
Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Designate Centre Manager employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate Centre Manager
✨Tip Number 1
Familiarize yourself with the automotive service industry, especially in areas like customer satisfaction and team management. Understanding the specific challenges and trends in this field will help you stand out during discussions.
✨Tip Number 2
Highlight your leadership style and how you motivate teams. Be ready to share examples of how you've successfully engaged and developed team members in previous roles, as this is crucial for the Designate Centre Manager position.
✨Tip Number 3
Prepare to discuss your financial acumen, particularly in managing P&L and optimizing profits. Being able to demonstrate your experience in achieving financial targets will be a key factor in your application.
✨Tip Number 4
Show your adaptability and willingness to embrace change. The role requires someone who can thrive in a dynamic environment, so be ready to provide examples of how you've successfully navigated change in past positions.
We think you need these skills to ace Designate Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, particularly in the automotive industry. Include specific examples of how you've delivered high customer satisfaction and managed KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your adaptability and how you can motivate teams in a changing environment.
Showcase Financial Acumen: Demonstrate your experience with managing P&L and optimizing profit in your application. Provide examples of how you've successfully met compliance standards and improved financial performance.
Highlight Communication Skills: Emphasize your excellent verbal and written communication skills. Consider including examples of how you've effectively engaged and motivated teams in previous roles.
How to prepare for a job interview at Halfords Group PLC
✨Show Your Leadership Skills
As a Designate Centre Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Highlight Customer Satisfaction Experience
Since customer experience is at the heart of this role, be ready to discuss specific instances where you've improved customer satisfaction. Use metrics or feedback to back up your claims.
✨Demonstrate Financial Acumen
Be prepared to talk about your experience with managing P&L and optimizing profits. Bring examples of how you've contributed to financial success in previous roles.
✨Emphasize Adaptability
The job requires adaptability to changing environments. Share stories that illustrate your ability to handle change effectively and how you keep your team motivated during transitions.
