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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Step into management with training and support for your career growth.
- Qualifications: Experience in retail supervision and a passion for customer service.
- Other info: Inclusive workplace welcoming diverse applicants from all backgrounds.
Overview
Job no: 560913; Work type: Part time, 30 hours per week; Site: South Shields; Location: Tyne and Wear; Salary: £13.01 per hour; Business Area: Retail.
Role overview
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.
You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Responsibilities
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
About Halfords
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Equality and inclusion
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Department Supervisor employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Get to know the company inside out! Research Halfords, their products, and their values. This way, when you walk into that interview, you can show off your enthusiasm and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for retail supervisors and think about how your past experiences relate to the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Halfords. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about landing that Department Supervisor role. Let’s get you that job!
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've wowed customers in the past, so share specific examples that showcase your knack for making people happy!
Emphasise Team Leadership Experience: If you've supervised or led a team before, let us know! Talk about your coaching style and how you’ve helped others achieve their best. We love seeing candidates who can inspire and motivate their teammates.
Be Authentic and Enthusiastic: Let your personality shine through in your application. We’re looking for someone with infectious enthusiasm for our products and services, so don’t be shy about sharing what excites you about working with us at Halfords!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Halfords Group PLC
✨Know Your Stuff
Familiarise yourself with Halfords' products and services, especially in motoring and cycling. This will not only show your enthusiasm but also help you answer questions confidently and demonstrate your commitment to customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Highlight specific situations where you delivered exceptional results or improved team performance, as this is key for a Department Supervisor role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share anecdotes that illustrate your ability to wow customers and handle challenging situations, as this aligns perfectly with the expectations for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within Halfords. This shows your genuine interest in the role and helps you assess if it's the right fit for you.