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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Step into management with training and support for your career growth.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Be part of an inclusive workplace that values diversity and ambition.
Apply now Job no: 563197
Work type: Part time, 30 hours per week
Site: Ballymena
Categories: Retail Management, Retail Colleagues
Location: Antrim
Salary: £13.01 per hour
Business Area: Retail
£13.01 per hour
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.
You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you\’ll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Update your details, view your application and progress.
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Department Supervisor employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Halfords' social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in supervising teams and delivering great customer service, which is key for the Department Supervisor role.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your passion for retail and customer service shine through. Share specific examples of how you've wowed customers in the past – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and keeps you fresh in their minds.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've wowed customers in the past, so share specific examples that showcase your knack for making people happy!
Team Leadership Experience is Key: Since this role involves supervising a team, don’t forget to mention any previous leadership or coaching experience. We love seeing how you’ve motivated others and helped them achieve their goals!
Be Yourself and Let Your Passion Shine: We’re all about enthusiasm here at StudySmarter! Make sure your application reflects your genuine passion for retail and our products. A little personality goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Halfords Group PLC
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of retail management and customer service. Familiarise yourself with Halfords' products and services, especially if you have a passion for motoring or cycling. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to share examples of your past leadership experiences. Think about times when you successfully coached others or led a team to achieve sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Focus
Halfords values exceptional customer service, so prepare to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
