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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Be part of an exciting growth story and make a real impact.
- Qualifications: Experience in customer service and a proactive approach to sales.
- Other info: Flexible hours with opportunities for career development and progression.
Overview
Apply now Job no: 560317
Work type: Part time, 20 hours per week
Site: Staines-upon-Thames
Categories: Retail Colleagues
Location: Surrey
Salary: £10.43 – £12.64 hour
Business Area: Retail
Age 21+ £12.64 per hour
Under 21 £10.43 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Requirements
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
About us
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Equal opportunity
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\\\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Update your details, view your application and progress.
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Customer Sales Advisor (FTC) employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products and services, and think about how your experience aligns with their values. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think of examples from your past experiences that showcase your skills. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress to impress! Even if it’s a casual retail environment, showing up looking smart can make a great first impression. It shows you’re serious about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to express why you’d be a great fit for the team.
We think you need these skills to ace Customer Sales Advisor (FTC)
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in delivering great customer service. We love candidates who can demonstrate their knack for understanding customer needs, so share specific examples from your past roles!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and phrases to show us you’re a perfect fit for the Customer Sales Advisor role.
Be Proactive: We appreciate a proactive approach! In your application, mention how you've gone above and beyond to help customers in previous jobs. This will show us that you’re ready to take initiative in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of your progress. Plus, it shows you’re serious about joining our Halfords Family!
How to prepare for a job interview at Halfords Group PLC
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences where you’ve gone above and beyond for a customer. Be ready to share specific examples that highlight your proactive approach and ability to understand customer needs.
✨Familiarise Yourself with the Products
Since this role involves demonstrating products, take some time to research the types of products the company sells. Knowing a bit about their offerings will show your enthusiasm and help you answer questions more confidently during the interview.
✨Prepare for Sales Target Questions
Expect questions about how you’ve achieved sales targets in the past. Think of instances where you met or exceeded goals, and be prepared to discuss the strategies you used. This will demonstrate your capability and readiness for the role.
✨Show Your Flexibility
The job requires availability on a rota basis, including weekends. Be honest about your availability and express your willingness to adapt. Employers appreciate candidates who are flexible and ready to meet the demands of the role.
