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- Tasks: Engage with customers and provide top-notch service while learning about our products.
- Company: Join the UK's leading retailer in motoring and cycling products, driving growth and innovation.
- Benefits: Enjoy discounts, wellness programs, and financial planning tools to support your lifestyle.
- Why this job: Gain valuable skills, career support, and be part of a dynamic team making an impact.
- Qualifications: Customer service experience is a plus; bring your proactive attitude and problem-solving skills.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you will need:
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Experience of delivering great customer service, ideally in a retail sales environment
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A proactive approach to helping customers and understanding their needs
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Problem solving skills
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Availability to work on a rota basis, including weekends
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Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
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Store discount, with 25% off most products across Halfords and Tredz
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Employee discount, with up to 50% off your garage bills at Halfords Autocentre
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Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
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Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
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Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
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Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
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Life Assurance
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Uniform
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Option to join our Sharesave scheme: save to purchase shares at a 20% discount
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Cycle to Work scheme
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Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
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Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Customer Sales Advisor employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarize yourself with the products and services offered by Halfords and Tredz. Understanding the features and benefits of these products will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in retail or customer service during your conversations. Share specific examples of how you've successfully met customer needs or resolved issues, as this will showcase your proactive approach.
✨Tip Number 3
Be prepared to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet to assist a customer or overcome a challenge, as this will demonstrate your ability to handle various situations.
✨Tip Number 4
Show enthusiasm for the role and the company’s growth. Express your interest in the training and career development opportunities available, as this will indicate that you're committed to growing with the company.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous experience you have in delivering excellent customer service, especially in a retail sales environment. Use specific examples to demonstrate how you've successfully met customer needs.
Showcase Problem-Solving Skills: Include instances where you've effectively solved problems for customers. This could be through resolving complaints or finding solutions that enhanced the customer experience.
Express Your Proactive Approach: Clearly convey your proactive approach to helping customers. Mention any strategies you've used to understand customer needs and how you've gone above and beyond to assist them.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Highlight your availability to work on a rota basis and your willingness to achieve sales targets, as these are key aspects of the role.
How to prepare for a job interview at Halfords Group PLC
✨Show Your Customer Service Skills
Be ready to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to understand customer needs and how you proactively addressed them.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've encountered challenges and how you resolved them. This will showcase your problem-solving skills, which are crucial for this role.
✨Familiarize Yourself with the Products
Research the products and services offered by the company. Being knowledgeable about what they sell will help you impress during the interview and show your enthusiasm for the role.
✨Express Your Career Ambitions
Talk about your career goals and how this position aligns with them. The company values personal development, so showing that you're eager to grow within the organization can set you apart.
