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- Tasks: Assist customers and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: Open to all backgrounds; apply even if you don't meet every requirement!
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your potential employers during the interview.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company, whether it’s through social media or in-store visits. Demonstrating a proactive approach to helping customers can set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to sales and customer service. Think of specific examples from your past experiences that highlight your ability to meet sales targets and provide excellent service.
✨Tip Number 4
Network with current or former employees of Halfords if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Use specific examples to demonstrate how you've successfully engaged with customers and met their needs.
Showcase Your Skills: In your application, highlight skills that are relevant to the role, such as communication, problem-solving, and sales abilities. Mention any experience you have with achieving sales targets or working in a fast-paced environment.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the position. Address why you want to work for this company specifically and how your values align with theirs, especially regarding customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Halfords Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Being able to discuss their features and benefits will show your enthusiasm and preparedness for the role.
✨Be Proactive and Engaging
During the interview, adopt a proactive approach. Show that you understand customer needs and can think on your feet. Engage with the interviewer by asking questions about the team and the company culture.
✨Discuss Your Sales Experience
If you have experience working towards sales targets, be sure to mention it. Discuss any achievements or strategies you used to meet those targets, as this will demonstrate your ability to contribute to the company's goals.
