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- Tasks: Assist customers with their needs and provide product knowledge.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service and a proactive attitude are essential.
- Other info: Flexible hours and a commitment to inclusivity make this a great opportunity.
Apply now for a part-time position, 12 hours per week, in Inverness.
Got a knack with customers? Ideally, you already have retail sales experience, but if you’ve worked in another customer-focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your interviewers, showing that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your proactive approach and ability to meet customer needs effectively.
✨Tip Number 3
Be ready to talk about your availability and flexibility. Since the role requires working on a rota basis, including weekends, showing that you can adapt your schedule will make you a more attractive candidate.
✨Tip Number 4
Research the company culture and values at Halfords. Understanding their commitment to inclusivity and employee development will help you align your answers during the interview, making it clear that you’re a great fit for their team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail sales experience or customer service roles you've held. Use specific examples to demonstrate how you have successfully met customer needs and achieved sales targets.
Show Your Enthusiasm: Express your passion for customer service and sales in your application. Let them know why you want to work as a Customer Sales Advisor and how you can contribute to their team.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills that are relevant to the role, such as communication, teamwork, and problem-solving abilities, which are crucial for a Customer Sales Advisor.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your background makes you a great fit for the position. Be sure to mention your availability and willingness to work flexible hours, including weekends.
How to prepare for a job interview at Halfords Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
Even if you haven't worked with their specific products before, do some research on them. Familiarise yourself with the types of products they sell and be ready to discuss how you would explain these to customers.
✨Be Proactive and Engaging
During the interview, show that you have a proactive approach to understanding customer needs. Use role-play scenarios to demonstrate how you would engage with customers and help them find what they need.
✨Discuss Your Availability
Since the role requires working on a rota basis, including weekends, be clear about your availability. This shows that you are flexible and willing to meet the company's scheduling needs.
