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- Tasks: Assist customers with their needs and provide product knowledge.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service and a proactive attitude are preferred.
- Other info: We welcome applications from all backgrounds and promote inclusivity.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling can help you engage customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, from answering questions to resolving complaints, which is crucial for a Customer Sales Advisor.
✨Tip Number 3
Showcase your proactive approach by thinking of ways to enhance the customer experience. Prepare examples of how you've gone above and beyond in previous roles to meet customer needs, as this aligns perfectly with what they’re looking for.
✨Tip Number 4
Be ready to discuss your availability and flexibility during the interview. Since the role requires working on a rota basis, demonstrating your willingness to adapt to different shifts can set you apart from other candidates.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Sales Advisor position. Tailor your application to highlight relevant experience in customer service and retail sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you delivered excellent customer service or achieved sales targets. Use specific examples to demonstrate your skills and how they align with the job requirements.
Show Enthusiasm for Training: Mention your willingness to learn and adapt, especially regarding product knowledge and skills training. This shows that you are proactive and eager to develop within the company.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you want to work for Halfords specifically. This personal touch can make your application stand out.
How to prepare for a job interview at Halfords Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
Even if you haven't worked with their specific products before, do some research on them. Familiarise yourself with the types of products they sell and be ready to discuss how you would explain these to customers.
✨Be Proactive and Engaging
During the interview, show that you have a proactive approach to understanding customer needs. Ask questions about the role and express your enthusiasm for helping customers find the right solutions.
✨Discuss Your Sales Experience
If you have experience working towards sales targets, be sure to mention it. Talk about any achievements you've had in previous roles and how you can bring that success to the new position.
