Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage breakdown calls efficiently.
- Company: Join Halfords, a supportive and dynamic team focused on customer satisfaction.
- Benefits: Competitive salary, yearly attendance bonus, pension, and employee discounts.
- Why this job: Make a real difference by helping customers stay on the road in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for personal growth and a commitment to wellbeing and inclusion.
The predicted salary is between 20400 - 28400 ÂŁ per year.
We’re looking for a motivated and customer‑focused Breakdown Advisor to join our high‑performing team at our Stafford Support Centre. In this fast‑paced, 24/7 environment, you’ll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you’ll contribute to a customer‑centric, supportive, and teamwork‑driven culture. You’ll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road.
Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role:
- 2pm to 10pm, Monday to Friday with an additional hour worked on Tuesday evening.
- 5.00am to 1.30pm, Monday to Friday.
Key responsibilities:
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions‑focused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decision‑making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performance‑driven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
About you:
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fast‑paced, and constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and escalate critical issues promptly when needed.
- Use a logical, customer‑first mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Base salary ÂŁ24,444.00 per annum, eligibility for a yearly attendance allowance (eligible for ÂŁ1200 per year), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Advisor - Breakdown Management Centre employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Breakdown Management Centre
✨Tip Number 1
Get to know the company! Research Halfords and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Stay calm under pressure! The Breakdown Management Centre is fast-paced, so practice how you’d handle stressful situations. Maybe do some mock interviews with friends to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Halfords family.
We think you need these skills to ace Customer Advisor - Breakdown Management Centre
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering outstanding service.
Keep It Professional: Your written application should reflect a professional tone. Use clear language and avoid slang. Remember, you're applying to be a key ambassador for our team, so let that shine through in your writing!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Breakdown Advisor. Mention relevant skills and experiences that align with the job description we’ve provided.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Halfords Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Advisor in the Breakdown Management Centre. Familiarise yourself with the key tasks like managing breakdown calls and ensuring SLA timeframes are met. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you resolved issues quickly and effectively, as this aligns perfectly with the expectations of the role. Remember, they want to see your passion for helping customers!
✨Stay Calm Under Pressure
Since this role involves working in a fast-paced environment, be ready to discuss how you handle stress and make sound decisions under pressure. Share specific instances where you maintained focus and delivered results, which will show that you're well-suited for the challenges of the job.
✨Engage with the Company Culture
Research Halfords' values and culture before your interview. Be prepared to discuss how you can contribute to a positive, teamwork-driven atmosphere. Showing that you align with their commitment to inclusion and wellbeing will set you apart as a candidate who truly fits into their team.
