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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive business success.
- Company: Join the UK's largest automotive service and repair business, part of the Halfords family.
- Benefits: Enjoy competitive salary, uncapped bonuses, generous leave, and exclusive discounts.
- Why this job: Make a real impact in a growing company with fantastic career progression opportunities.
- Qualifications: Strong leadership skills and a passion for customer satisfaction are essential.
- Other info: Embrace diversity and be part of an inclusive workplace culture.
The predicted salary is between 29200 - 36600 £ per year.
Brilliant at leading a team? Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
Average uncapped bonus of £10,800 per year (with potential to earn more).
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written
- IT Proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager (non technical) - Horsham employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager (non technical) - Horsham
✨Tip Number 1
Get to know the company inside out! Research National Tyres and Autocare, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or improved customer satisfaction. We want to hear about your experiences, so be ready to share them in a compelling way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Halfords family. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Centre Manager (non technical) - Horsham
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your fantastic leadership and team management skills in your application. We want to see how you've motivated teams in the past and how you can bring that energy to our Centre Manager role.
Customer Satisfaction is Key: Since providing an excellent customer journey is crucial, share examples of how you've delivered high customer satisfaction. We love seeing candidates who are passionate about creating great experiences for customers!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your key achievements stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Halfords Group PLC
✨Know the Company Inside Out
Before your interview, take some time to research National Tyres and Autocare. Understand their values, services, and recent developments in the automotive industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, improved customer satisfaction, or met KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Experience Questions
Expect questions about how you would enhance customer journeys and handle complaints. Think of specific instances where you’ve gone above and beyond for customers. Highlight your coaching-based approach to team development, as this is crucial for maintaining high customer satisfaction.
✨Practice Your Communication Skills
Effective communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
