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- Tasks: Lead a team to deliver excellent customer service and drive business performance.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting career opportunities.
- Benefits: Enjoy uncapped bonuses, generous discounts, and comprehensive health and financial support.
- Why this job: This role offers growth, training, and a chance to make a real impact in the automotive industry.
- Qualifications: Strong leadership skills, customer satisfaction experience, and a valid driving licence required.
- Other info: We embrace diversity and encourage all backgrounds to apply!
The predicted salary is between 34278 - 40706 £ per year.
Work type: Full time
Site: Nottingham
Categories: Autocentre Management
Location: Nottinghamshire
Salary: £34,278 - £40,706 per annum + bonus
Business Area: Autocentres
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
Compensation: Average uncapped bonus of £10,800 per year (with potential to earn more)
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management.
- Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training.
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written.
- IT Proficient, with the willingness to learn in-house systems.
- Good time management
- A current valid driving licence
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially around customer service and electric mobility. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Halfords to gain insights into the company culture and expectations for a Centre Manager. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive customer satisfaction. Being able to articulate these experiences clearly will help you make a strong impression.
✨Tip Number 4
Demonstrate your understanding of compliance standards and health and safety regulations relevant to the automotive industry. Showing that you are knowledgeable in these areas will highlight your readiness for the responsibilities of a Centre Manager.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, particularly in the automotive industry. Use specific examples of how you've delivered high customer satisfaction and met compliance standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your relevant experience and how it aligns with the role of Centre Manager at Halfords.
Highlight Relevant Skills: Emphasise your communication skills, time management abilities, and IT proficiency. These are crucial for the Centre Manager position, so provide examples of how you've successfully used these skills in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to progress your career at Halfords. Mention any specific aspects of the company or role that attract you, such as their commitment to training and development.
How to prepare for a job interview at Halfords Group PLC
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching approach and how you’ve driven performance.
✨Demonstrate Customer Focus
Halfords places a strong emphasis on customer satisfaction. Be ready to discuss specific instances where you've enhanced customer experiences or resolved issues effectively, showcasing your commitment to high service standards.
✨Know Your KPIs
Understanding key performance indicators (KPIs) is essential for this role. Familiarise yourself with common automotive industry KPIs and be prepared to discuss how you've met or exceeded these in previous positions.
✨Prepare Questions About the Company
Show your interest in Halfords by preparing thoughtful questions about their business strategy, especially regarding their focus on electric mobility and motoring services. This demonstrates your enthusiasm and alignment with their goals.
