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- Tasks: Provide exceptional customer support and manage breakdown calls efficiently.
- Company: Join Halfords, a leading name in commercial fleet services.
- Benefits: Competitive salary, shift allowance, employee discounts, and personal development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Enjoy a supportive culture with a focus on wellbeing and inclusion.
The predicted salary is between 24444 - 24444 ÂŁ per year.
We’re looking for a motivated and customer‑focused Breakdown Advisor to join our high‑performing team at our Stafford Support Centre. In this fast‑paced, 24/7 environment, you’ll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you’ll contribute to a customer‑centric, supportive, and teamwork‑driven culture. You’ll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road.
Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role: Rolling shift 4 on 4 off – day shift 7am to 7pm – includes working weekends and bank holidays. All shifts will be onsite at our Stafford office.
Key responsibilities:
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions‑focused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decision‑making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performance‑driven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
About you:
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fast‑paced, and constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and upscale critical issues promptly when needed.
- Use a logical, customer‑first mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Base salary ÂŁ24,444.00 per annum (ÂŁ12.21 per hour), ÂŁ300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for ÂŁ1200 per year), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Breakdown Advisor employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to stay calm under pressure.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer support or resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Breakdown Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang. This shows us you understand the importance of professionalism in a fast-paced environment like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Breakdown Advisor role. Mention how your skills align with our key responsibilities and values, and let us know why you’re excited about this opportunity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Halfords Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Breakdown Advisor role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to maintaining operational excellence and delivering outstanding customer service.
✨Showcase Your Customer Service Skills
As a Breakdown Advisor, you'll need to demonstrate excellent people skills. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your ability to stay calm under pressure and make sound decisions, as these traits are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to prioritise customer needs or manage breakdown calls efficiently. Practising your responses will help you feel more confident during the interview.
✨Emphasise Teamwork and Collaboration
The Breakdown Advisor role involves working closely with colleagues and stakeholders. Be ready to discuss how you've contributed to a team environment in the past. Share examples of how you’ve built strong working relationships and supported your team to achieve common goals, as this aligns with the company’s values.
