Warehouse Team Manager
Reports To
Shift Manager
Direct Reports
Typically 10-45 colleagues, depending on operational area.
Role Purpose
Responsible for supporting the warehouse management team in delivering an efficient distribution operation by managing warehouse activities during allocated shifts, leading teams to achieve operational targets, and maintaining compliance with company, legal and health and safety requirements. Deputises for the Shift Manager when required.
Key Responsibilities
Team Leadership
- Lead, manage and develop team members to achieve operational objectives and performance targets.
- Conduct performance reviews and support development planning.
- Monitor individual and team performance, attendance and conduct.
- Support recruitment, onboarding, disciplinary and absence management processes in line with company procedures.
- Identify and develop talent to support succession planning and future business requirements.
Operational Management
- Monitor, analyse and report on operational performance and KPI data.
- Make day-to-day operational adjustments to maximise productivity, accuracy and service levels.
- Allocate resources effectively, including labour deployment, shift planning, rotas and holiday scheduling.
- Manage day-to-day operational issues to maintain service continuity and operational performance.
- Complete shift handovers and operational reporting requirements.
Stakeholder Management
- Work collaboratively with internal and external stakeholders to support operational performance.
- Maintain effective relationships with Transport, Stores, People teams, colleague representatives and the wider management team.
- Gather feedback and operational information to identify opportunities for improvement and address emerging issues.
Compliance and Health & Safety
- Ensure compliance with company policies, legal requirements and health and safety standards.
- Conduct required checks, audits and investigations.
- Ensure accidents, incidents and operational issues are reported and documented correctly.
- Support the maintenance of a safe working environment for all colleagues.
Acting-Up Responsibilities
- Deputise for the Shift Manager as required.
- Assume responsibility for shift operations and operational decision-making in their absence.
Key Measures of Success
- Achievement of operational KPIs.
- Accuracy and service level performance.
- Effective labour planning and resource utilisation.
- Completion of performance reviews and development plans.
- Employee engagement and succession planning outcomes.
- Health and safety compliance and audit performance.
- Effective communication, reporting and shift handovers.
- Stakeholder feedback and operational improvement delivery.
Experience, Knowledge and Skills
Essential
- Previous team leadership or supervisory experience.
- Strong communication and people management skills.
- Good analytical and problem-solving ability.
- Numerate and literate.
- Competent in Microsoft Office and warehouse or operational management systems.
- Ability to interpret and act upon operational performance data.
- Health and Safety qualification or certification.
Desirable
- Leadership or management qualification.
Warehouse Team Manager employer: Halfords Careers
At Halfords, we pride ourselves on being the UK's largest automotive service provider, offering a dynamic work environment where customer service advisors can thrive. With competitive salaries, an uncapped bonus scheme, and extensive benefits including discounts on products and services, we foster a culture of growth and inclusivity, ensuring every employee has the opportunity to advance their career while enjoying a supportive workplace. Join us in our mission to keep the nation moving and experience the unique advantages of working with a leading name in motoring and cycling.
