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For Companies At a Glance
- Tasks: Support customer accounts and ensure timely payment follow-ups in a dynamic team.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Competitive salary, employee discounts, and personal development opportunities.
- Other info: Enjoy a collaborative culture with a focus on wellbeing and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 25000 - 25000 £ per year.
About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving. As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.
About the role
We are looking for a motivated and customer‑focused Credit Control Assistant to join our high‑performing team at our Stafford office. In this fast‑paced environment, you will play an important role in supporting the effective management of customer accounts and ensuring payments are followed up in a timely and professional manner. As a key representative of Halfords Commercial Fleet Services (HCFS), you will contribute to a customer‑focused, supportive, and collaborative team culture. The role involves regular communication with customers and close coordination with internal teams to ensure account information is accurate and aligned. You will be expected to manage customer contact confidently, maintain strong working relationships, and approach payment discussions with professionalism and care. Your ability to stay organised, prioritise workloads, and communicate clearly will be essential in supporting departmental targets for efficiency, accuracy, and customer satisfaction. This role offers a strong opportunity to develop your credit control knowledge, build valuable communication skills, and contribute directly to the financial performance and reputation of the business.
Key responsibilities
- Contact customers via email and telephone and ensure clear, professional communication
- Manage and maintain customer accounts, ensuring information is accurate and up to date
- Work closely with the sales team to support effective communication and alignment on customer accounts
- Build and maintain positive working relationships with customers to encourage timely responses
- Chase outstanding payments from customers in a professional and consistent manner
About you
- Well organised, with the ability to manage tasks effectively
- Excellent attention to detail and accuracy
- Experience within a customer service environment
- Strong communication skills, both written and verbal
Base salary of up to £25,000. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. This role is based 5 days at our Stafford Support Centre. Working hours are 8am-4pm.
Credit Control Assistant in Stafford employer: Halfords Careers
Contact Detail:
Halfords Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Assistant in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the finance and credit control sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Halfords and understand their values and culture. Think about how your skills in customer service and communication can shine through in your answers.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common questions for credit control roles. This will help you feel more confident and articulate when it’s your turn to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Halfords family.
We think you need these skills to ace Credit Control Assistant in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Assistant role. Highlight any relevant experience in customer service and finance, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Halfords and how your skills align with the job description. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves regular communication with customers, make sure to demonstrate your strong written and verbal communication skills in your application. Clear and concise language will show us you can handle customer interactions effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Halfords Careers
✨Know Your Numbers
As a Credit Control Assistant, you'll be dealing with accounts and payments. Brush up on basic financial concepts and be ready to discuss how you would handle specific scenarios involving customer accounts. This shows your understanding of the role and your readiness to tackle challenges.
✨Showcase Your Communication Skills
Since the role involves regular communication with customers, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you resolved issues or built strong relationships, as this will highlight your customer-focused approach.
✨Demonstrate Organisation and Prioritisation
In a fast-paced environment, being organised is key. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You could even share a time when you juggled competing deadlines and still delivered great results.
✨Align with Halfords' Values
Research Halfords and understand their mission and values. Be ready to explain how your personal values align with theirs, especially around customer service and teamwork. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to their vision.