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- Tasks: Oversee supplier relationships and ensure top-notch service delivery.
- Company: Join Halfords, a leading retail brand with a focus on quality.
- Benefits: Enjoy a hybrid work model, competitive salary, car allowance, and discounts.
- Other info: Great opportunity for career growth and collaboration with diverse teams.
- Why this job: Make a real impact by enhancing service quality in a dynamic environment.
- Qualifications: Strong experience in supplier management and contract negotiation required.
The predicted salary is between 40000 - 50000 £ per year.
Halfords Careers in Redditch seeks a Service Assurance Manager to oversee supplier and partner relationships, ensuring quality and performance against KPIs. The role involves commercial governance, contract management, and collaboration with teams to enhance service delivery.
Successful candidates will have strong supplier management experience, contract negotiation skills, and the ability to communicate with various stakeholders.
The position offers a hybrid working model and a comprehensive benefits package, including a fair salary, car allowance, and employee discounts.
Service Assurance Manager – Retail & Customer (Hybrid, Bonus) employer: Halfords Careers
Contact Detail:
Halfords Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Manager – Retail & Customer (Hybrid, Bonus)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Halfords and their service assurance strategies. Knowing their KPIs and how they manage supplier relationships will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your negotiation skills! Since the role involves contract management, being able to demonstrate your ability to negotiate effectively during interviews can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Assurance Manager – Retail & Customer (Hybrid, Bonus)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supplier management and contract negotiation. We want to see how your skills align with the role of Service Assurance Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Talk about your experience with KPIs and how you’ve successfully collaborated with teams in the past. We love a good story!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you’ve effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Halfords Careers
✨Know Your KPIs
Make sure you understand the key performance indicators relevant to the role. Research Halfords' current service standards and think about how your experience aligns with their expectations. Being able to discuss specific KPIs during the interview will show that you're serious about the position.
✨Showcase Your Supplier Management Skills
Prepare examples from your past experiences where you've successfully managed supplier relationships. Highlight any challenges you faced and how you overcame them. This will demonstrate your capability in ensuring quality and performance, which is crucial for the Service Assurance Manager role.
✨Brush Up on Contract Negotiation
Since contract management is a key part of the job, be ready to discuss your negotiation strategies. Think of a time when you negotiated a contract successfully and what the outcome was. This will help you illustrate your skills and confidence in handling commercial governance.
✨Engage with Stakeholders
Communication is vital in this role, so prepare to talk about how you've collaborated with different teams and stakeholders in the past. Be ready to share specific instances where your communication skills led to improved service delivery or resolved conflicts. This will show that you can effectively liaise with various parties.