Customer Propositions Manager – 12 month FTC in Redditch

Customer Propositions Manager – 12 month FTC

Job no: 568101
Work type: Full time
Site: Redditch
Categories: Central Support
Location: Worcestershire

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

The Customer Proposition Manager will play a pivotal role in turning strategic vision into customer-focused solutions. Through strong proposition design, stakeholder engagement and project coordination, you will lead the end-to-end development and delivery of propositions that drive business growth.

You will design and deliver propositions across our Garage & Mobile Services business for both B2C and Fleet customers, helping to bring our three-year strategy to life. Working closely with key stakeholders, you will identify opportunities, translate high-level concepts and business cases into scalable solutions and ensure propositions are delivered efficiently and at pace to market.

Key responsibilities:

• Develop a deep understanding of our diverse customer base, using customer insight to inform decisions and shape proposition development
• Identify strategic opportunities and translate complex, ambiguous challenges into clear, end-to-end delivery plans
• Design customer propositions, defining both the customer experience and the operational processes that support successful delivery
• Bring together cross-functional teams to design, test, pilot and launch new propositions
• Build robust business cases that clearly articulate the commercial value of new propositions and prepare investment papers to secure funding and approval
• Communicate proposition strategies across the business, influencing and securing buy-in from stakeholders at all levels
• Oversee proposition pilots and trials in partnership with operational teams, using insights and feedback to refine and optimise solutions prior to rollout
• Support go-to-market planning by collaborating with Marketing teams to develop compelling customer messaging and supporting materials
• Act as a champion for innovation and change, proactively identifying opportunities to enhance customer experiences, drive operational improvements and deliver business value

About You

• Collaborative approach and the ability to influence and engage colleagues at all levels of the organisation
• Able to simplify complex concepts and tailor communications to suit different audiences and stakeholder groups
• Experienced in creating clear, visually engaging presentations and business materials for executive and senior-level audiences. Proficiency in PowerPoint, Word and Excel is essential
• A confident advocate for new ideas and solutions, able to articulate benefits in a way that resonates with both customers and internal stakeholders
• Naturally proactive, resourceful and solutions-focused, with the initiative to identify and overcome challenges independently
• Able to connect business strategy with proposition development, ensuring initiatives align with both departmental and wider organisational goals
• Strong analytical skills, with the ability to interpret, challenge and transform data into actionable insight
• Driven, resilient and results-focused, with the determination to deliver outcomes while remaining pragmatic and adaptable
• A committed team player who contributes positively to team success and supports colleagues when needed
• Comfortable working in a fast-paced environment, able to adapt quickly to changing priorities and maintain momentum through ambiguity and change
• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch.

Advertised: 11 Sep 2026 GMT Daylight Time
Applications close: 25 Sep 2026 GMT Daylight Time

The Customer Proposition Manager will play a pivotal role in turning strategic vision into customer-focused solutions. Through strong proposition design, stakeholder engagement and project coordination, you will lead the end-to-end development and delivery of propositions that drive business growth.You will design and deliver propositions across our Garage & Mobile Services business for both B2C and Fleet customers, helping to bring our three-year strategy to life. Working closely with key stakeholders, you will identify opportunities, translate high-level concepts and business cases into scalable solutions and ensure propositions are delivered efficiently and at pace to market.

The Customer Proposition Manager will play a pivotal role in turning strategic vision into customer-focused solutions. Through strong proposition design, stakeholder engagement and project coordination, you will lead the end-to-end development and delivery of propositions that drive business growth.You will design and deliver propositions across our Garage & Mobile Services business for both B2C and Fleet customers, helping to bring our three-year strategy to life. Working closely with key stakeholders, you will identify opportunities, translate high-level concepts and business cases into scalable solutions and ensure propositions are delivered efficiently and at pace to market.