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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Step into management with training and support for your career ambitions.
- Qualifications: Experience in supervising teams and delivering great customer service is essential.
- Other info: Inclusive workplace welcoming diverse applicants; growth opportunities in retail and beyond.
The predicted salary is between 10 - 13 £ per hour.
Ready to take the next step in your Retail career? Take your knack with customers to the next level working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in-store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers so whatever career path you want to follow and whatever pace you want to progress we have the support here to help you make your ambitions a reality whether it’s in Retail or elsewhere in the Group.
To be successful in this role you’ll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally you will also have some technical knowledge and skills in motoring or cycling but this is not essential as technical training is provided – a commitment to your own development is essential!
Benefits:
- Store discount – 25% off most products across Halfords and Tredz
- Employee discount – up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free independent confidential support and counselling 24 hours a day seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme – save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
Not sure you meet all the criteria? We encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor in London employer: Halfords Careers
Contact Detail:
Halfords Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Halfords' social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in supervising teams and delivering great customer service, which are key for the Department Supervisor role.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your passion for retail and customer service shine through. Share specific examples of how you've wowed customers in the past – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and keeps you fresh in their minds.
We think you need these skills to ace Department Supervisor in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've wowed customers in the past and how you plan to keep that legendary standard going!
Emphasise Your Leadership Experience: If you've supervised or led a team before, let us know! Share specific examples of how you've coached others and achieved great results together. We love seeing teamwork in action!
Be Yourself and Show Enthusiasm: We’re looking for candidates who are genuinely excited about our products and services. Don’t be afraid to let your personality shine through in your application – we want to get to know the real you!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to the Halfords family!
How to prepare for a job interview at Halfords Careers
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Halfords' products and services. Being able to discuss specific items or promotions shows your enthusiasm and commitment to customer service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully supervised or coached a team. Highlight how you motivated others to achieve sales targets or improve customer service, as this is key for the Department Supervisor role.
✨Demonstrate Your Customer Service Passion
Think of situations where you went above and beyond for a customer. Share these stories during the interview to illustrate your legendary customer service standards and infectious enthusiasm.
✨Ask Thoughtful Questions
Prepare some questions about the team dynamics, training opportunities, and career progression at Halfords. This shows you're genuinely interested in the role and eager to grow within the company.
