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- Tasks: Engage with customers and provide top-notch service while showcasing our amazing products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of perks to enhance your lifestyle.
- Other info: Flexible working hours and a commitment to your career development.
- Why this job: Be part of an exciting growth journey and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service and a proactive attitude towards helping others.
The predicted salary is between 27300 - 27300 £ per year.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor in Edinburgh employer: Halfords Careers
Contact Detail:
Halfords Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their products. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will highlight your proactive approach and problem-solving skills.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Don’t hesitate to apply through our website! We’re always on the lookout for passionate individuals like you. Even if you don’t tick every box, we encourage you to take the leap and submit your application!
We think you need these skills to ace Customer Sales Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in customer service, especially in retail. We want to see how you've wowed customers in the past and how you can bring that magic to our team!
Tailor Your Application: Don’t just send a generic application! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing genuine interest!
Be Proactive: In your application, show us how you take initiative. Whether it’s solving customer problems or going the extra mile, we want to know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Halfords Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for customers. This will show that you understand the importance of great service, which is key for a Customer Sales Advisor.
✨Familiarise Yourself with the Products
Take some time to research the products and services offered by the company. Knowing the ins and outs of what they sell will not only impress your interviewers but also help you answer questions more confidently. Plus, it shows your genuine interest in the role!
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to solve problems or handle difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your proactive approach and ability to think on your feet, which are essential traits for this position.
✨Show Enthusiasm for the Role
Let your passion for customer service and sales shine through during the interview. Be enthusiastic about the opportunity to work with customers and help them find the right products. A positive attitude can make a huge difference and leave a lasting impression on your interviewers.