At a Glance
- Tasks: Lead the development of customer-focused solutions to drive business growth.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Competitive salary, annual bonus, hybrid working, and 25 days leave plus bank holidays.
- Other info: Embrace diversity and enjoy a supportive workplace culture at Halfords.
- Why this job: Make a real impact by shaping innovative customer propositions in a dynamic environment.
- Qualifications: Strong communication skills and experience in proposition development are essential.
The predicted salary is between 58500 - 71500 £ per year.
About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving. As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing. That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About the role
The Customer Proposition Manager will play a pivotal role in turning strategic vision into customer-focused solutions. Through strong proposition design, stakeholder engagement and project coordination, you will lead the end-to-end development and delivery of propositions that drive business growth. You will design and deliver propositions across our Garage & Mobile Services business for both B2C and Fleet customers, helping to bring our three-year strategy to life. Working closely with key stakeholders, you will identify opportunities, translate high-level concepts and business cases into scalable solutions and ensure propositions are delivered efficiently and at pace to market.
Key responsibilities:
- Develop a deep understanding of our diverse customer base, using customer insight to inform decisions and shape proposition development.
- Identify strategic opportunities and translate complex, ambiguous challenges into clear, end-to-end delivery plans.
- Design customer propositions, defining both the customer experience and the operational processes that support successful delivery.
- Bring together cross-functional teams to design, test, pilot and launch new propositions.
- Build robust business cases that clearly articulate the commercial value of new propositions and prepare investment papers to secure funding and approval.
- Communicate proposition strategies across the business, influencing and securing buy-in from stakeholders at all levels.
- Oversee proposition pilots and trials in partnership with operational teams, using insights and feedback to refine and optimise solutions prior to rollout.
- Support go-to-market planning by collaborating with Marketing teams to develop compelling customer messaging and supporting materials.
- Act as a champion for innovation and change, proactively identifying opportunities to enhance customer experiences, drive operational improvements and deliver business value.
About You
- Collaborative approach and the ability to influence and engage colleagues at all levels of the organisation.
- Able to simplify complex concepts and tailor communications to suit different audiences and stakeholder groups.
- Experienced in creating clear, visually engaging presentations and business materials for executive and senior-level audiences. Proficiency in PowerPoint, Word and Excel is essential.
- A confident advocate for new ideas and solutions, able to articulate benefits in a way that resonates with both customers and internal stakeholders.
- Naturally proactive, resourceful and solutions-focused, with the initiative to identify and overcome challenges independently.
- Able to connect business strategy with proposition development, ensuring initiatives align with both departmental and wider organisational goals.
- Strong analytical skills, with the ability to interpret, challenge and transform data into actionable insight.
- Driven, resilient and results-focused, with the determination to deliver outcomes while remaining pragmatic and adaptable.
- A committed team player who contributes positively to team success and supports colleagues when needed.
- Comfortable working in a fast-paced environment, able to adapt quickly to changing priorities and maintain momentum through ambiguity and change.
Reward & benefits
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch.
Customer Propositions Manager – 12 month FTC employer: Halfords Careers
At Halfords, we pride ourselves on being the UK's largest automotive service provider, offering a dynamic work environment where customer service advisors can thrive. With competitive salaries, an uncapped bonus scheme, and extensive benefits including discounts on products and services, we foster a culture of growth and inclusivity, ensuring every employee has the opportunity to advance their career while enjoying a supportive workplace. Join us in our mission to keep the nation moving and experience the unique advantages of working with a leading name in motoring and cycling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Propositions Manager – 12 month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Halfords Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Halfords Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Propositions Manager – 12 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Halfords Careers.
How to prepare for a job interview at Halfords Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Halfords Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Halfords Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
