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For Companies At a Glance
- Tasks: Support customer accounts and ensure timely payment follow-ups in a dynamic team.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Earn up to £25,000 with personal development opportunities and employee discounts.
- Other info: Inclusive workplace with a focus on wellbeing and career growth.
- Why this job: Make a real impact while developing your credit control and communication skills.
- Qualifications: Organised, detail-oriented, with customer service experience and strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving. As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing. That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About the role
We are looking for a motivated and customer‑focused Credit Control Assistant to join our high‑performing team at our Stafford office. In this fast‑paced environment, you will play an important role in supporting the effective management of customer accounts and ensuring payments are followed up in a timely and professional manner. As a key representative of Halfords Commercial Fleet Services (HCFS), you will contribute to a customer‑focused, supportive, and collaborative team culture. The role involves regular communication with customers and close coordination with internal teams to ensure account information is accurate and aligned. You will be expected to manage customer contact confidently, maintain strong working relationships, and approach payment discussions with professionalism and care. Your ability to stay organised, prioritise workloads, and communicate clearly will be essential in supporting departmental targets for efficiency, accuracy, and customer satisfaction. This role offers a strong opportunity to develop your credit control knowledge, build valuable communication skills, and contribute directly to the financial performance and reputation of the business.
Key responsibilities
- Contact customers via email and telephone and ensure clear, professional communication
- Manage and maintain customer accounts, ensuring information is accurate and up to date
- Work closely with the sales team to support effective communication and alignment on customer accounts
- Build and maintain positive working relationships with customers to encourage timely responses
- Chase outstanding payments from customers in a professional and consistent manner
About you
- Well organised, with the ability to manage tasks effectively
- Excellent attention to detail and accuracy
- Previous experience using Microsoft Excel
- Experience within a customer service environment
- Strong communication skills, both written and verbal
Reward & benefits
Base salary of up to £25,000. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. This role is based 5 days at our Stafford Support Centre. Working hours are 8am-4pm.
Credit Control Assistant employer: Halfords Careers
Contact Detail:
Halfords Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and customer service. Think about examples from your past experiences that highlight your skills in communication and organisation. We want you to shine!
✨Tip Number 3
Show off your soft skills! In a role like Credit Control Assistant, your ability to build relationships is key. Be ready to discuss how you've successfully managed customer interactions in the past and how you approach difficult conversations with professionalism.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Credit Control Assistant
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and handled communications, as this role is all about supporting our customers effectively.
Be Organised and Detail-Oriented: Since the role requires managing customer accounts accurately, emphasise your organisational skills and attention to detail. Share examples of how you've kept things in order and ensured accuracy in your previous roles.
Communicate Clearly: Your written communication skills are key for this position. Use clear and professional language in your application, and don’t forget to proofread! We appreciate candidates who can express themselves well, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our Halfords family!
How to prepare for a job interview at Halfords Careers
✨Know Your Numbers
As a Credit Control Assistant, you'll be dealing with customer accounts and payments. Brush up on your financial terminology and be ready to discuss how you would handle specific scenarios involving outstanding payments. This shows you're not just familiar with the role but also proactive in thinking about potential challenges.
✨Showcase Your Communication Skills
Since the role involves regular communication with customers, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully managed customer relationships in the past, especially in tricky situations. This will demonstrate your ability to maintain strong working relationships.
✨Demonstrate Organisational Skills
Halfords values organisation and prioritisation. Be ready to share how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised, like spreadsheets or task management apps, which will resonate well with the interviewers.
✨Align with Company Values
Research Halfords and understand their mission and values. During the interview, express how your personal values align with theirs, particularly around customer service and teamwork. This connection can make a strong impression and show that you're genuinely interested in being part of their evolving journey.