About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.
That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About the role
We're looking for a proactive and organised Client Administrator Team Leader to lead our administrative team and help deliver an outstanding experience for our clients. Reporting to the Employee Benefits Partnership Manager, you'll oversee day-to-day administration, support key projects, coordinate system testing and data processing activities and ensure excellent service delivery across Halfords for Business.
As an Administrator Team Leader, you'll be at the heart of our operation, helping to deliver successful customer programmes, supporting your team to thrive and driving continuous improvement across the business. This is a varied and rewarding role, ideal for someone who enjoys leading people, improving processes and making a positive impact on our clients.
Key Responsibilities
- Deliver high-quality administrative support and solutions to help ensure the successful implementation of client programmes
- Work closely with the wider Halfords for Business teams to support the delivery of key projects and business objectives
- Identify opportunities to increase engagement and uptake of our Halfords for Business schemes, contributing to the success of the wider team
- Lead by example, providing coaching, guidance and support to colleagues, helping the team achieve shared goals and deliver excellent service
- Continuously look for smarter and more efficient ways of working, challenging existing processes and introducing improvements that benefit both customers and colleagues
- Set up and manage online client portals, supporting new programme launches and monitoring employee engagement
- Support the Business Partnerships team with account management activities, Cycle2Work scheme queries, client launches and customer communications.
- Work collaboratively with Finance colleagues to help resolve debt-related queries and maintain accurate system records
- Monitor customer and scheme member experiences, ensuring service levels are consistently met and exceeded wherever possible
- Partner with Operations teams to support process improvements, system testing, and ongoing business enhancements
- Develop and maintain strong knowledge of account launches and business initiatives, providing expert support to Customer Service teams when required
- Champion Halfords' values and help create a positive, collaborative, and inclusive team culture where everyone can succeed
About You
- Excellent organisational skills and a keen eye for detail.
- Strong time management skills, with the ability to prioritise effectively and manage competing deadlines
- A naturally curious mindset with a passion for continuous improvement and problem solving
- Experience managing systems, processes and implementing improvements that make a real difference
- Previous leadership or line management experience would be an advantage but is not essential.
- Experience building positive relationships with customers, clients, or stakeholders through email and telephone communication
- Confidence working collaboratively across teams and supporting colleagues to achieve shared goals
- A customer-focused approach and a genuine desire to deliver the best experience possible
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.
B2B Client Admin Team Leader employer: Halfords Careers
At Halfords, we pride ourselves on being the UK's largest automotive service provider, offering a dynamic work environment where customer service advisors can thrive. With competitive salaries, an uncapped bonus scheme, and extensive benefits including discounts on products and services, we foster a culture of growth and inclusivity, ensuring every employee has the opportunity to advance their career while enjoying a supportive workplace. Join us in our mission to keep the nation moving and experience the unique advantages of working with a leading name in motoring and cycling.
