Part Time Evening and Weekends Customer Care Assistant

Service Advisor Vacancy – Halesowen We are looking for an experienced Service Advisor to join our successful, family-run Omoda|Jaecoo, Suzuki, Vauxhall and Ford franchise dealership in Halesowen. Manufacturer training will be provided. Role Overview As a Service Advisor , you will be the key point of contact for customers in our aftersales department, ensuring they receive exceptional service. Your responsibilities will include: Welcoming customers upon arrival at the service department. Liaising with technicians regarding required repairs and alternative options. Providing customers with detailed information about OEM and aftermarket parts . Communicating service outcomes and answering customer queries. Advising customers on warranty protections and cost-saving options. Managing the service department’s workflow and scheduling. Updating customers on service progress and informing them when their vehicle is ready for collection. What We Offer ~ Competitive salary – OTE up to £35,000 (dependent on experience). ~30 days holiday (inclusive of Bank Holidays). ~ Automatic enrolment in the NEST Pension Scheme . ~ Access to our manufacturer training academy for ongoing development. ~ Full-time role: Monday – Friday with a rota for Saturday mornings . What We’re Looking For Previous experience as a Service Advisor in a main dealer environment is essential . Strong communication and organisational skills. Ability to liaise confidently with technicians, customers, and senior management. A proactive and customer-focused approach. A proven track record of delivering excellent customer service and supporting dealership success. Requirements GCSEs or equivalent qualifications. A full, clean driving licence . No previous criminal convictions. We look forward to hearing from you!