At a Glance
- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join a dedicated Emergency Duty Team in Norwich.
- Benefits: Earn £13.00 per hour with great perks and training.
- Other info: Enjoy career growth opportunities and comprehensive training.
- Why this job: Make a real difference in people's lives during critical moments.
- Qualifications: Previous care experience is ideal; strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Overview
We are recruiting for Out of Hours Staff to join our Emergency Duty Team based in Norwich.
This role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, and supporting them with their queries.
Previous care experience would be ideal as the role requires a strong understanding of care settings.
Note: we are unable to accept applications from individuals requiring Out of Country sponsorship.
- Shift Patterns & Working Hours
- Saturday: 6:00am – 3:00pm and 3:00pm – 11:00pm
- Sunday: 6:00am – 3:00pm and 3:00pm – 11:00pm
- Pay
- Pay rate: £13.00 per hour
Requirements
- A driving licence isn’t required, but candidates must be able to get to the branch reliably for their shifts.
Responsibilities
- Ensure all calls, incidents, and sickness are documented and reported/escalated as required.
- Log all incoming calls and document actions taken.
- Assign care to care workers on our electronic care planning system.
- Add medication to the service users' electronic MAR charts and update changes to planned care in real time on the electronic care planning system.
- Deal with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
- Full induction training is provided to successful candidates.
- Additional details
Further details about the role will be discussed at the interview.
Benefits and Development
- Training and development: paid comprehensive training, ongoing support and coaching.
- Rewards and perks: benefits including the Blue Light Card, early pay access, Refer a Friend bonuses, annual awards, and employee discounts.
- Additional
Benefits: Cycle scheme and Car Salary schemes, free Employee Assistance Programme, health and financial well-being support, online fitness programme, pension, life and personal accident insurance, eye tests with discounts, discounts and cashback opportunities.
- Career advancement: opportunities for personal and professional growth, including qualifications and apprenticeships.
About Us / Compliance
Note: role subject to enhanced DBS check and reference verification.
Due to high volume of applications, if you do not hear from us within 14 days, please consider your application unsuccessful.
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