At a Glance
- Tasks: Respond to emergency calls and support service users with care queries.
- Company: Dynamic care provider based in Leeds, focused on community support.
- Benefits: Free Blue Light Card, early pay access, referral bonuses, and health support.
- Other info: Great opportunities for career advancement and full training provided.
- Why this job: Make a real difference in people's lives while working flexible weekend shifts.
- Qualifications: Previous care experience and availability for weekend shifts required.
The predicted salary is between 30000 - 40000 £ per year.
Based in Leeds, this office‑based role involves responding to emergency telephone calls from service users, their families, Care Managers, and Care Workers. The coordinator provides support with queries, records incidents, and liaises with out‑of‑hours GP services, ambulances, local authorities and safeguarding teams.
Shift pattern: Weekends only – every weekend or alternate weekends, 6:00–14:30 or 14:30–22:15. Flexibility to cover holiday or sickness absences on the Monday‑Friday morning (6:00‑9:00am) and evening (5:00‑10:15pm) shifts would be an advantage.
Key Responsibilities
- Answer and triage emergency telephone calls.
- Log all incoming calls and document actions taken.
- Ensure all calls, incidents and sickness are accurately recorded and escalated if required.
- Assign care to workers using the electronic care planning system.
- Add medication to the electronic MAR charts and update changes to planned care in real time.
- Deal with out‑of‑hours GP services, ambulances, local authorities and safeguarding when necessary.
- Provide support and information to users, families and Care Managers.
- Maintain accurate records and documentation throughout the shift.
Qualifications & Requirements
- Previous care experience is required.
- Must be able to work weekends and flexible shifts as described.
- Subject to an enhanced DBS check and reference verification.
Benefits
- Free Blue Light Card and early access to pay with Hastee.
- Up to £517 referral bonus through Care Friends.
- Participation in Hales Heroes monthly draw and annual Hales Care Awards.
- Cycle scheme and car salary scheme.
- Free employee assistance programme and health and financial wellbeing support.
- Online Zumba fitness programme.
- Pension scheme.
- Subsidised life and personal accident insurance.
- Funded eye tests and discounts for glasses.
- Access to discounts and cashback opportunities.
- Opportunities for career advancement, qualifications and apprenticeships.
- Full induction training is provided to successful candidates.
Further details about the role will be discussed at the interview. We are currently not accepting applications from individuals requiring out‑of‑country sponsorship. Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.
Emergency Duty Team - Weekends Only in Leeds employer: Halescare
As an employer, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee wellbeing and professional growth. Located in Leeds, our office-based role offers flexible weekend shifts, allowing you to balance your personal commitments while making a meaningful impact in the community. With comprehensive benefits including a Blue Light Card, health support programmes, and opportunities for career advancement, we are dedicated to ensuring our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Duty Team - Weekends Only in Leeds
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with emergency response protocols and the specific needs of service users. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. They can provide insider info about the company culture and might even give you a heads-up on upcoming opportunities.
✨Tip Number 3
Practice your communication skills. As an Out of Hours Coordinator, you'll need to handle calls from various stakeholders. Role-play scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Emergency Duty Team - Weekends Only in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in care and emergency response. We want to see how your skills match the role, so don’t be shy about showcasing your past roles and responsibilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you the perfect fit. Keep it friendly and professional – we love a personal touch!
Be Clear and Concise:When filling out your application, clarity is key. Make sure your answers are straightforward and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Halescare
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of the Out of Hours Coordinator. Familiarise yourself with emergency protocols, the electronic care planning system, and how to log incidents accurately. This will show your potential employer that you're serious about the role.
✨Demonstrate Your Care Experience
Be ready to discuss your previous care experience in detail. Think of specific examples where you've handled emergencies or supported service users effectively. This will help illustrate your capability to manage the demands of the job.
✨Show Flexibility and Availability
Since this role requires weekend work and flexibility for additional shifts, be clear about your availability during the interview. Highlight any past experiences where you've adapted to changing schedules or covered for colleagues.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.
