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- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join Hales Home Care, a leader in person-centred care since 1999.
- Benefits: Enjoy competitive pay, free Blue Light Card, and access to discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Care or customer service experience preferred but not essential.
- Other info: Full training provided, with great career advancement opportunities.
The predicted salary is between 12 - 16 £ per hour.
Previous care or customer service experience is preferred but not essential. Flexibility to cover holiday and sickness absence on the Monday–Friday evening shift (5:00pm–10:15pm) would be an advantage. We are recruiting for an Out of Hours Coordinator to join our Emergency Duty Team based in Leeds. Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.
The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code. Other duties include:
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates. Further details about the role will be discussed at the interview. Interested? Please apply now!
WHY CHOOSE HALES?
Training and Development
Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
Rewards and Perks
From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.
Additional Benefits
Cycle scheme and Car Salary scheme
FREE Employee Assistance Programme
Health and Financial Well-being Support
Subsidised Life & Personal Accident Insurance
Funded eye tests & discounts for glasses
Access to a host of discounts and cashback opportunities.
Career Advancement
Opportunities for personal and professional growth, including qualifications and apprenticeships.
ABOUT US
Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community. We value our staff and provide them with the tools and support needed for success.
Please note the role is subject to an enhanced DBS check and reference verification. Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.
Emergency Duty Team in Leeds employer: Halescare
Contact Detail:
Halescare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Team in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hales Home Care. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate your thoughts clearly.
✨Tip Number 3
Show off your flexibility! Since the role requires covering evening shifts, be sure to highlight your availability and willingness to adapt to the team's needs during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Emergency Duty Team in Leeds
Some tips for your application 🫡
Show Your Experience: Even if you don't have direct care experience, highlight any customer service roles you've had. We want to see how your skills can translate into this position!
Be Flexible: Mention your availability for evening shifts and any flexibility you have. This role requires covering holidays and sickness, so let us know you're up for it!
Keep It Professional Yet Casual: Since we have a smart-casual dress code, reflect that vibe in your application. Be professional but don’t be afraid to show a bit of personality!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting role!
How to prepare for a job interview at Halescare
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Out of Hours Coordinator. Familiarise yourself with the tasks like answering emergency calls and documenting incidents. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Even if you don’t have direct care experience, highlight any customer service roles you've had. Talk about how you handled difficult situations or provided support to others. This will show that you have the right mindset for dealing with service users and their families.
✨Flexibility is Key
Since the role requires covering evening shifts, be prepared to discuss your availability. If you can be flexible with your hours, mention this during the interview. It shows you're committed and ready to step in when needed.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the types of cases you might handle. This not only shows your interest but also helps you gauge if the role is the right fit for you.