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- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join Hales Home Care, a caring community since 1999.
- Benefits: Earn £12.21 per hour, enjoy flexible shifts, and access great perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service or care experience preferred but not essential.
- Other info: Comprehensive training provided, plus opportunities for career advancement.
The predicted salary is between 12 - 16 £ per hour.
We are recruiting for Out of Hours Staff to join our Emergency Duty Team based in Grimsby.
The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. Previous care or customer service experience is preferred but not essential.
Shift patterns: Weekdays, 5pm-10.30pm, alternate weekends
Pay rate: £12.21 per hour
Other duties include:
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates.
Training and Development
Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
Rewards and Perks
From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.
Additional Benefits
- Cycle scheme and Car Salary scheme
- FREE Employee Assistance Programme
- Health and Financial Well-being Support
- Online Zumba Fitness Programme
- Pension scheme
- Subsidised Life & Personal Accident Insurance
- Funded eye tests & discounts for glasses
- Access to a host of discounts and cashback opportunities.
Career Advancement
Opportunities for personal and professional growth, including qualifications and apprenticeships.
Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community. We value our staff and provide them with the tools and support needed for success.
Please note the role is subject to an enhanced DBS check and reference verification.
Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.
Emergency Duty Team in Grimsby employer: Halescare
Contact Detail:
Halescare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Team in Grimsby
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the care sector. You never know who might have a lead on that perfect Emergency Duty Team role!
✨Tip Number 2
Practice your phone skills! Since this role involves answering emergency calls, it’s crucial to be confident and clear on the phone. Try role-playing with a friend to get comfortable with handling different scenarios.
✨Tip Number 3
Show your passion for care! When you get that interview, make sure to express why you want to join the Emergency Duty Team. Share any relevant experiences, even if they’re from customer service, to highlight your commitment to helping others.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our awesome perks!
We think you need these skills to ace Emergency Duty Team in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially if you've got any customer service or care background. We want to see how you can bring your unique skills to our Emergency Duty Team!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Show Your Passion: Let your enthusiasm shine through! Share why you're interested in joining our team and how you can contribute to delivering outstanding care services. We love seeing candidates who are genuinely excited about the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Halescare
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Emergency Duty Team. Familiarise yourself with the types of calls you might handle and the systems you'll be using. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves answering emergency calls, it's crucial to demonstrate your communication skills. Practice clear and concise responses to common scenarios you might face. Think about how you would reassure a worried family member or guide a care worker through a situation.
✨Highlight Relevant Experience
Even if you don't have direct experience in care, think about any customer service roles you've had. Be ready to discuss how those experiences have equipped you with the skills needed for this position, like problem-solving and empathy.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process or how the team supports each other during busy shifts. It shows you're engaged and thinking about how you can fit into their team.
