At a Glance
- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join Hales Home Care, a leader in person-centred care since 1999.
- Benefits: Enjoy competitive pay, free Blue Light Card, and access to discounts.
- Other info: Comprehensive training provided, with great opportunities for career advancement.
- Why this job: Make a real difference in people's lives while working flexible weekend hours.
- Qualifications: No specific qualifications required; just a caring attitude and willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
Flexibility to cover holiday and sickness absence on the Monday–Friday morning shift (6:00-9:00am) and evening shift (5:00pm–10:15pm) would be an advantage.
We are recruiting for an Out of Hours Coordinator to join our Emergency Duty Team based in Leeds.
Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.
The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries.
This is an office-based role with a smart-casual dress code.
- Other Duties
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
- Full induction training is provided to successful candidates.
Further details about the role will be discussed at the interview. Interested? Please apply now!
WHY CHOOSE HALES?
Training and Development
Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
Rewards and Perks
From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.
- Additional Benefits
- Cycle scheme and Car Salary scheme
- FREE Employee Assistance Programme
- Health and Financial Well-being Support
- Subsidised Life & Personal Accident Insurance
- Funded eye tests & discounts for glasses
- Access to a host of discounts and cashback opportunities.
- Career Advancement
Opportunities for personal and professional growth, including qualifications and apprenticeships.
ABOUT US
Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community.
We value our staff and provide them with the tools and support needed for success.
Please note the role is subject to an enhanced DBS check and reference verification.
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Emergency Duty Team - Weekends Only in Leeds employer: Halescare
Hales Homecare is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong commitment to training and development, you will receive full paid training to excel in your role as a Home Care Assistant. Our supportive work culture fosters compassion and reliability, ensuring that you can make a meaningful impact in the lives of those you care for while enjoying benefits like paid travel and competitive pay rates.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Duty Team - Weekends Only in Leeds
✨Get Involved in Local EMS Events
Joining local EMS events or volunteer groups can really put you in touch with people in the field. It’s a great way to meet professionals, learn more about the job, and maybe even snag a reference when you’re hunting for that part-time gig at Halescare.
✨Connect with Your Community
Don’t underestimate the power of your community! Attend health fairs, speak at schools, or participate in local safety workshops. These connections can lead you to potential part-time opportunities in emergency medical services and increase your visibility in the field.
✨Leverage Your Training
Use your certifications to your advantage! Many part-time EMS roles look for specific qualifications or training. Make sure to highlight these on your profile and during your interviews; it shows you’re serious about your career and ready to step into a role at Halescare.
✨Reach Out to Local Services Directly
Sometimes the best opportunities are just a conversation away. Don’t hesitate to reach out directly to local EMS providers. You can express your interest in part-time roles, and who knows? You might even get a chance to chat about current openings or upcoming shifts.
We think you need these skills to ace Emergency Duty Team - Weekends Only in Leeds
Some tips for your application 🫡
Show Off Your Certifications:In the emergency medical services field, having the right certifications like CPR, First Aid, or a Basic Life Support certificate can really set you apart. Make sure to include these on your CV and mention any relevant courses you've done, as it shows your commitment and readiness for the role!
Highlight Relevant Experience:Whether it’s volunteer work or previous roles in EMS, detail your hands-on experience in your application. Talk about specific situations where you’ve had to think on your feet or worked as part of a team—these snippets tell us you're prepared for the unpredictable nature of EMS work, especially part-time where flexibility can be key.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about EMS. Be sure to convey your motivation for joining Halescare and how the part-time nature of the role fits perfectly with your goals—this can really resonate with us as we look for proactive team members!
Be Clear on Your Availability:Since this is a part-time position, it's super important to specify your availability in your application. Let us know which shifts you can cover and if there are any specific days you prefer, so we can gauge how well we can fit you into our team at Halescare.
How to prepare for a job interview at Halescare
✨Brush Up on Your EMS Skills
Make sure you're up to date with the latest emergency medical protocols and practices, as these are likely to come up in your interview for a part-time position. Review any key skills pertinent to the role, such as CPR, first aid techniques, and use of medical equipment. Demonstrating that you can handle high-pressure situations will show that you're the right fit for the team at Halescare.
✨Know Your Tools and Tech
Familiarise yourself with the specific tools and technology used in the EMS field, like defibrillators and assessment software. If possible, try to get insights about the equipment used by Halescare—this can show your eagerness to adapt quickly. Discuss any experience you have with these tools during your interview.
✨Show Your Commitment to Part-Time Work
Since you're applying for a part-time role, be prepared to express your flexibility and enthusiasm for fitting this job into your life. Share how your current commitments complement your availability and why you’re motivated to work in emergency medical services even on a part-time basis.
✨Scenario-Based Questions Are Key
Expect scenario-based questions during the interview that test your ability to respond to emergencies. Think through some common situations you might face on the job at Halescare and how you would handle them. This will not only prepare you for the questions but also help you convey your quick-thinking skills.
