At a Glance
- Tasks: Answer emergency calls and support service users with care-related queries.
- Company: Join Hales Home Care, a leader in person-centred care since 1999.
- Benefits: Earn £12.21 per hour with perks like free training and health support.
- Other info: Flexible shifts available, with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous care experience is essential for this impactful role.
The predicted salary is between 12.21 - 12.21 £ per hour.
We are recruiting for Out of Hours Staff to join our Emergency Duty Team based in Grimsby. The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. You may also be required to cover care calls where necessary.
We are looking for candidates with previous care experience, as the nature of the role and the calls you will handle require a strong understanding of care settings.
Shift Patterns & Working Hours Available:
- Weekdays - 5pm-10.30pm
- Weekends - Mornings or evenings, 7am - 3pm, 3pm-10:30pm (or full shift from 7am-10:30pm), alternate weekends
Pay rate: £12.21 per hour
Other duties include:
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates. Further details about the role will be discussed at the interview. Interested? Please apply now!
WHY CHOOSE HALES?
- Training and Development: Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
- Rewards and Perks: From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.
- Additional Benefits: Cycle scheme and Car Salary scheme, FREE Employee Assistance Programme, Health and Financial Well-being Support, Online Zumba Fitness Programme, Pension scheme, Subsidised Life & Personal Accident Insurance, Funded eye tests & discounts for glasses, Access to a host of discounts and cashback opportunities.
- Career Advancement: Opportunities for personal and professional growth, including qualifications and apprenticeships.
Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community. We value our staff and provide them with the tools and support needed for success.
Please note the role is subject to an enhanced DBS check and reference verification. Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.
Emergency Duty Team in Grimsby employer: Halescare
Hales Homecare is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong commitment to training and development, you will receive full paid training to excel in your role as a Home Care Assistant. Our supportive work culture fosters compassion and reliability, ensuring that you can make a meaningful impact in the lives of those you care for while enjoying benefits like paid travel and competitive pay rates.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Duty Team in Grimsby
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Halescare that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Halescare face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Duty Team in Grimsby
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Halescare
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Halescare is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
