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- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join Hales Home Care, a leader in person-centred care since 1999.
- Benefits: Enjoy paid training, health support, discounts, and career advancement opportunities.
- Why this job: Make a real difference in people's lives while working flexible weekend shifts.
- Qualifications: Previous care experience and knowledge of electronic systems preferred.
- Other info: Great perks like a Blue Light Card and a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
Out of Hours Coordinator Based in Leeds. Shift Pattern Weekends only: every weekend or alternate weekends. 6:00–14:30 or 14:30–22:15. Flexibility to cover holiday and sickness absence on the Monday‑Friday morning shift (6:00–9:00am) and evening shift (5:00pm–10:15pm) would be an advantage.
Responsibilities
- Answer emergency telephone calls from service users, families, Care Managers, and Care Workers.
- Support callers with their queries.
- Document and report all calls, incidents and sickness; escalated when required.
- Log all incoming calls and actions taken.
- Assign care workers via the electronic care planning system.
- Add medication to service users’ electronic MAR charts and ensure updates are reflected in real time.
- Deal with out‑of‑hours GP, ambulances, local authorities and safeguarding when required.
- Participate in full induction training.
Qualifications & Requirements
- Previous care experience is required.
- Previous experience of working within a care or health environment is essential.
- Enhanced DBS check and reference verification required.
- Practical knowledge of electronic care planning systems is preferred.
- We are unable to accept applications from individuals requiring out of country sponsorship.
Benefits
- Paid comprehensive training, ongoing coaching and support.
- Free Blue Light Card; early access to pay with Hastee; up to £517 Refer a Friend bonus; Hales Heroes Monthly Draw; annual Hales Care Awards.
- Cycle scheme and Car Salary scheme.
- Free Employee Assistance Programme; Health and Financial Well‑being Support; Online Zumba Fitness Programme; Pension scheme; subsidised Life & Personal Accident Insurance; funded eye tests and discounts for glasses; host of discounts and cashback opportunities.
- Opportunities for career advancement including qualifications and apprenticeships.
About Us
Since 1999, Hales Home Care, a division of the Hales Group, has delivered person‑centred care to vulnerable people in the community.
Emergency Duty Team - Weekends Only in Leeds employer: Hales Home Care
Contact Detail:
Hales Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Team - Weekends Only in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the care sector and let them know you're on the lookout for weekend roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those calls! Since you'll be answering emergency calls, practice your communication skills. Role-play with a friend or family member to get comfortable handling different scenarios that might come up during your shifts.
✨Tip Number 3
Show off your flexibility! Highlight your willingness to cover additional shifts during the week. This can set you apart from other candidates and show that you're committed to supporting the team when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Emergency Duty Team - Weekends Only in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in care. We want to see how your background fits with the role of Out of Hours Coordinator, so don’t hold back on showcasing your skills!
Show Your Flexibility: Since this role involves weekend shifts and potential weekday cover, let us know about your availability. If you can be flexible, mention it! It shows you're committed and ready to jump in when needed.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hales Home Care
✨Know Your Stuff
Make sure you brush up on your knowledge of emergency care protocols and the specific responsibilities of an Out of Hours Coordinator. Familiarise yourself with the electronic care planning systems mentioned in the job description, as this will show that you're proactive and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous care experience in detail. Think of specific examples where you've handled emergencies or supported service users effectively. This will help demonstrate your suitability for the role and your ability to manage the responsibilities outlined.
✨Flexibility is Key
Since the role requires weekend shifts and potential cover during the week, highlight your flexibility. Be honest about your availability and willingness to adapt to the needs of the team. This can set you apart from other candidates who may not be as open to working varied hours.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you.