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- Tasks: Coordinate emergency calls and support service users with their queries.
- Company: Join Hales Home Care, a leader in person-centred care since 1999.
- Benefits: Enjoy competitive pay, free Blue Light Card, and early access to your earnings.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous care or customer service experience preferred but not essential.
- Other info: Flexible shifts, comprehensive training, and great career advancement opportunities.
The predicted salary is between 24000 - 30000 £ per year.
Out of Hours Coordinator based in Leeds. Previous care or customer service experience is preferred but not essential.
Shift Pattern: Weekdays - 6:00-9:00 / Alternate Weekends - 6:00-14:30, 14:30-22:15. Flexibility to cover holiday and sickness absence on the Monday–Friday evening shift (5:00pm–10:15pm) would be an advantage.
The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code.
Other duties include:
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates. Further details about the role will be discussed at the interview.
WHY CHOOSE HALES?
Training and Development: Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
Rewards and Perks: From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.
Additional Benefits: Cycle scheme and Car Salary scheme, FREE Employee Assistance Programme, Health and Financial Well-being Support, Online Zumba Fitness Programme, Pension scheme, Subsidised Life & Personal Accident Insurance, Funded eye tests & discounts for glasses, Access to a host of discounts and cashback opportunities.
Career Advancement: Opportunities for personal and professional growth, including qualifications and apprenticeships.
ABOUT US: Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community. We value our staff and provide them with the tools and support needed for success.
Please note the role is subject to an enhanced DBS check and reference verification. Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.
Emergency Duty Team in Leeds employer: Hales Home Care
Contact Detail:
Hales Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Team in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Hales. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency care. Think about scenarios where you had to handle stressful situations and how you managed them.
✨Tip Number 3
Show your passion for helping others! During the interview, share stories that highlight your commitment to care and customer service, even if they’re from different experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Hales family.
We think you need these skills to ace Emergency Duty Team in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight any relevant experience, even if it's not directly in care. We want to see how your skills can fit into the Out of Hours Coordinator role!
Show Your Flexibility: Since flexibility is a big plus for this role, let us know about your availability in your application. If you can cover those evening shifts or weekends, shout about it!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hales Home Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Out of Hours Coordinator. Familiarise yourself with the key tasks like answering emergency calls and documenting incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Even if you don't have direct care experience, highlight any customer service roles you've had. Discuss how you've handled difficult situations or provided support to others. This will illustrate your ability to remain calm under pressure, which is crucial for this role.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as dealing with an upset caller or coordinating care in an emergency. Think of examples from your past experiences that showcase your problem-solving skills and ability to think on your feet.
✨Dress Smart-Casual and Be Punctual
Since the dress code is smart-casual, aim for a polished yet comfortable look. Also, plan to arrive early to the interview. This not only shows your punctuality but also gives you a moment to relax and gather your thoughts before the conversation begins.