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- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join Hales, a caring company dedicated to outstanding service.
- Benefits: Free Blue Light Card, early pay access, and generous referral bonuses.
- Other info: Comprehensive training provided and flexible shift patterns available.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous care or customer service experience preferred but not essential.
The predicted salary is between 24000 - 30000 £ per year.
Out of Hours Coordinator based in Leeds. Previous care or customer service experience is preferred but not essential.
Shift Pattern: Weekdays - 6:00-9:00 / Alternate Weekends - 6:00-14:30, 14:30-22:15. Flexibility to cover holiday and sickness absence on the Monday–Friday evening shift (5:00pm–10:15pm) would be an advantage.
The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code.
Other duties include:
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates. Further details about the role will be discussed at the interview.
WHY CHOOSE HALES?
Training and Development
Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
Rewards and Perks
From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.
Additional Benefits
Cycle scheme and Car Salary scheme, FREE Employee Assistance Programme, Health and Financial Well-being Support, Online Zumba Fitness Programme, Pension scheme, Subsidised Life.
Emergency Duty Team employer: Hales Home Care
Contact Detail:
Hales Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Team
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work in emergency services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your flexibility! Since the role requires covering shifts, highlight any previous experience where you adapted to changing schedules or handled unexpected situations. It’ll show you’re ready for anything!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Emergency Duty Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, even if it's from customer service or care. We want to see how your skills can fit into the Out of Hours Coordinator role!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’re a great fit for us.
Show Your Flexibility: Since the role requires flexibility with shifts, mention your availability clearly. Let us know how you can cover those evening shifts or weekends, as this will definitely work in your favour!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hales Home Care
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Out of Hours Coordinator. Familiarise yourself with the key tasks like answering emergency calls and documenting incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Even if you don't have direct care experience, highlight any customer service roles you've had. Talk about how you handled difficult situations or resolved conflicts. This will illustrate your ability to stay calm under pressure, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with an upset service user or coordinating care in an emergency. Think of examples from your past experiences that showcase your problem-solving skills and ability to think on your feet.
✨Dress Smart-Casual and Be Punctual
Since the dress code is smart-casual, aim for a polished yet comfortable look. Also, plan to arrive early to show your punctuality and enthusiasm for the role. First impressions matter, and being on time sets a positive tone for the interview.