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- Tasks: Handle emergency calls and provide support to service users and care workers.
- Company: Hales Home Care, a caring and supportive organisation in Grimsby.
- Benefits: Paid training, employee assistance programmes, and well-being perks.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives during critical moments.
- Qualifications: Care or customer service experience preferred but not essential.
The predicted salary is between 20000 - 25000 £ per year.
Hales Home Care in Grimsby is seeking Out of Hours Staff to support their Emergency Duty Team. This role involves handling emergency calls and offering assistance to service users, their families, and care workers.
The ideal candidate will have care or customer service experience but this is not mandatory. Flexible shifts include weekdays from 5pm to 10:30pm and alternate weekends.
Benefits include paid training, employee assistance programs, and various perks to support well-being.
Emergency Duty Advisor (Out-of-Hours) – Care Calls employer: Hales Home Care
Contact Detail:
Hales Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Advisor (Out-of-Hours) – Care Calls
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Hales Home Care. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the unexpected! Since this role involves handling emergency calls, practice responding to hypothetical scenarios. This will help us stay calm under pressure and show our problem-solving skills during interviews.
✨Tip Number 3
Show off your flexibility! Highlight any experience we have with shift work or adapting to changing situations. This is key for the Out of Hours Staff role, so let’s make sure we mention it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Hales Home Care is looking for in an Emergency Duty Advisor.
We think you need these skills to ace Emergency Duty Advisor (Out-of-Hours) – Care Calls
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let us see your enthusiasm for helping others. Share any relevant experiences, even if they're not directly in care, that highlight your commitment to supporting people in need.
Tailor Your Application: Make sure to customise your application for the Emergency Duty Advisor role. Use keywords from the job description and relate your skills to the responsibilities mentioned, so we can see how you fit right in!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly understand why you're a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hales Home Care
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Duty Advisor involves. Familiarise yourself with the responsibilities of handling emergency calls and supporting service users. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Even if you don't have direct care experience, think about any customer service roles you've had. Be ready to share specific examples of how you've handled difficult situations or provided support to others. This will demonstrate your ability to remain calm under pressure, which is crucial for this position.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how they handle particularly challenging calls. Asking insightful questions shows that you're engaged and serious about the role.
✨Emphasise Flexibility and Availability
Since the role involves flexible shifts, be clear about your availability during the interview. Highlight your willingness to work evenings and weekends, as this is key for the Emergency Duty Team. Showing that you're adaptable will make you a more attractive candidate.