Service Administrator Salary: £27,000 per year Location: Stevenage Hours: Monday - Friday, 9am to 5pm Contract: Permanent About the Role A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience. Key Responsibilities In this role, you will support the day‑to‑day running of the operations department, including: Monitoring and responding to emails in the service inbox Answering incoming calls to the Service Desk Logging client requests across internal and external systems Scheduling engineer visits and coordinating their attendance Closing completed jobs on the internal job management system Booking couriers and tracking shipments Managing the return of faulty equipment to suppliers or manufacturers Sending Welcome Packs to newly onboarded clients About You The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service. You will be: Experienced in a similar service led or administrative role Highly organised with exceptional attention to detail Confident managing multiple tasks and prioritising effectively An excellent communicator, both written and verbal Friendly, approachable, and professional when dealing with clients Reliable, proactive, and comfortable working in a fast‑paced office environment What's in It for You? Monday-Friday, 9am-5pm working pattern 23 days holiday plus bank holidays, rising with length of service Supportive, friendly, and collaborative team culture Pension scheme Company Christmas bonus On‑site parking Regular company events Full training provided with ongoing development opportunities
Service Administrator in Stevenage employer: Hales Group
Join a supportive and flexible small manufacturing team near Attleborough, where your skills as a Welder/Fabricator will be valued. With a competitive hourly rate and the opportunity to work around your commitments, this role is perfect for those seeking practical experience in a friendly environment. Enjoy the chance to grow within a temporary position that could lead to further opportunities, all while being part of a close-knit team dedicated to quality and craftsmanship.
