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For Companies At a Glance
- Tasks: Manage club operations, organise events, and ensure member satisfaction.
- Company: A vibrant club in a friendly village near Stevenage.
- Benefits: 25 days paid leave, free team meals, and support services.
- Why this job: Join a dynamic team and make a real difference in member experiences.
- Qualifications: Strong communication skills and a proactive, solution-driven attitude.
- Other info: Great opportunity for personal growth and work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Our client is based in a village just south of Stevenage. As the Club Services Administrator, you will ensure the seamless operation of the club, maintaining efficiency and member satisfaction. Your role includes managing administrative tasks, organising events, and serving as the primary contact for members. You will work closely with and support the General Manager, Club Operations Manager and the Finance Manager in various tasks and projects. Your dedication and expertise will be key to our club's success.
Main duties and responsibilities
- Managing reception, including answering telephone enquiries
- Monitoring and replenishing stationary stock as needed
- Maintaining a tidy and presentable office environment
- Efficiently archiving club-related documents
- Assist in marketing to attract new members
- Support onboarding and departure processes
- Handle membership changes accurately
- Manage monthly direct debits
- Coordinate locker allocation, billing, and maintenance
- Ensure exceptional member service
- Support presentation evenings, AGM, and renewals
- One day each month, either on a Saturday or Sunday, dedicated to meeting, greeting, and assisting members
- Supporting the reconciling of member income bank accounts
- Supporting the Finance Manager with auditors during financial audits
- Supporting with stocktaking processes
- Internal match and competition charging
- Offering support to the General Manager, Club Operations Manager & Finance Manager in various tasks and projects as required
- Supporting in the administration of entries and fees for the club open competitions
- Administrative support on the day of open competitions
What We're Looking for
- Excellent communication skills via all mediums demonstrating an active listening skill set
- Creative and dynamic problem-solving skills
- Confident, empathetic and patient manner
- Solution driven especially regarding customer service and customer queries
- Pro-actively support staff and members
- Excellent attention to detail
Benefits
- 25 days of paid annual leave plus statutory bank holidays
- Free team meals to foster camaraderie and keep you energised
- Employee Assistance Program offering support services like counselling and financial advice
We believe in rewarding our employees with benefits that enhance work-life balance and personal growth.
Club Services Administrator in Stevenage employer: Hales Group
Contact Detail:
Hales Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Services Administrator in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the club and ask about their experiences. This can give us insider info on what they're really looking for in a Club Services Administrator.
✨Tip Number 2
Prepare for the interview by practising common questions related to member service and administrative tasks. We want to show that we can handle everything from managing reception to supporting the finance team with confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you've creatively tackled challenges, especially in customer service. This will help us stand out as the perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the best choice for the job.
We think you need these skills to ace Club Services Administrator in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Club Services Administrator role. Highlight your relevant experience in administration, member services, and event organisation to show us you’re the perfect fit!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t forget to demonstrate your skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've effectively communicated in a previous job.
Highlight Your Problem-Solving Abilities: We love a creative thinker! In your application, mention specific instances where you’ve tackled challenges or improved processes. This will show us that you’re solution-driven and ready to support our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hales Group
✨Know the Club Inside Out
Before your interview, take some time to research the club's history, values, and recent events. Understanding what makes the club unique will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Club Services Administrator, excellent communication is key. Prepare examples of how you've effectively communicated with members or colleagues in the past. This could be through resolving queries or managing events—anything that highlights your active listening and problem-solving skills.
✨Demonstrate Your Organisational Skills
Think about times when you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly, especially in a busy environment like a club.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the club's future plans, team dynamics, or member engagement strategies. This shows you're not just interested in the job but also in contributing to the club's success.
