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Hales Group

Senior Sales Advisor

Full-Time No home office possible

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Senior Sales Advisor

£26,000 – £29,000 per annum, DOE + OTE

Near Bury St Edmunds

Full-time, 37 hrs per week (Monday – Friday, and Saturdays with a day off in lieu)

On behalf of our client based just outside of Bury St Edmunds, we are searching for a Senior Sales Advisor to join their small, friendly and welcoming team as they expand! The successful candidate will have previous experience within a sales/customer service position and have excellent communication and organisational skills. Due to the location of the role, a driver\’s licence and access to your own vehicle is essential.

Key Responsibilities

Deliver exceptional customer service throughout the entire sales process, whether in person, via phone, or email.
Provide expert advice on product suitability, and pricing, ensuring a professional and friendly experience for every client.
Create accurate quotations, process payments, arrange deliveries, and manage after-sales support.
Maintain and update CRM records with client information and daily activity.
Coordinate sample dispatch and ensure visitors receive a warm, professional welcome.
Resolve customer queries and complaints promptly and effectively.
Support the sales team in closing deals and achieving targets.
Assist with onboarding and training new team members.

Requirements

Experience in a sales role, ideally within a customer facing environment.
Strong organisational skills with the ability to prioritise tasks in a fast paced setting.
Excellent communication skills across all platforms, with attention to detail and grammatical accuracy.
Self motivated, proactive, and able to inspire confidence in customers and colleagues.
Familiarity with CRM systems and Microsoft Office.