Sales/Customer Service Team Leader

Sales/Customer Service Team Leader

GBP28,000-GBP30,000 per annum DOE, + OTE

Near Bury St Edmunds

Full-time, 37 hrs per week (Monday – Friday, and Saturdays with a day off in lieu)

On behalf of our client based just outside of Bury St Edmunds, we are searching for a Sales/Customer Service Team Leader to join their small, friendly and welcoming team as they expand! The successful candidate will have previous experience within a sales/managerial position and have excellent communication, organisational skills, along with experience of CRM systems. Due to the location of the role, a driver\’s licence and access to your own vehicle is essential.

Key Responsibilities

• Lead and support a team to deliver exceptional customer service and achieve sales targets.
• Manage your own sales pipeline while monitoring and guiding the workload of Sales Advisors.
• Conduct face-to-face appointments, providing expert advice on product suitability, and pricing.
• Handle incoming and outbound calls, create quotations, process payments, and arrange deliveries.
• Ensure accurate CRM updates and maintain detailed client records.
• Coordinate sample dispatch and ensure a professional, welcoming customer experience.
• Resolve customer queries and complaints promptly and effectively.
• Assist with onboarding and training new team members.

Requirements

• Proven experience in a sales environment
• Previous experience managing or developing a team.
• Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
• Excellent communication skills across all platforms, with attention to detail.
• Self-motivated, proactive, and able to inspire confidence in customers and colleagues.
• Familiarity with CRM systems and Microsoft Office.
• Driving licence.

Benefits

• Competitive salary and bonus scheme
• Paid training and development opportunities
• Company pension
• Employee discount
• Healthcare cash plan
• Enhanced parental leave
• Well-being initiatives and mental health support
• Volunteering days

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)