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- Tasks: Deliver top-notch customer service via email, chat, and phone.
- Company: Join a well-established business with a supportive team.
- Benefits: Competitive pay, weekly earnings, and tax relief on travel.
- Why this job: Gain valuable experience in a fast-paced environment while helping customers.
- Qualifications: Customer service experience and a positive attitude are preferred.
- Other info: Flexible part-time hours with potential for permanent position.
The predicted salary is between 12 - 16 £ per hour.
Location: Biggleswade
Hours: Saturday to Monday, 9.00am till 5.00pm (22.5 hours per week)
Salary: £12.45 Per Hour (rises after taken on Permanently)
Basis: Temporary to Permanent
Are you a driven individual with previous experience in Customer Services looking for a new role? This is a fantastic opportunity to join the team of a well-established business as an Online Customer Services Advisor.
As an Online Customer Services Advisor, you will be using your own initiative in a fast-paced environment to deliver high quality customer service. From processing customers' orders to delivering inbound and outbound calls to customers, you will be responsible for ensuring that high levels of customer satisfaction are maintained.
Responsibilities of an Online Customer Service Advisor:- Liaising internally between departments and stores
- Conversing with customers via email, online chat and telephone
- Assisting customers when using the company website
- Processing both customers' website placed orders and internal store placed orders
- Providing general office support
- Actioning inbound and outbound calls to customers
- Computer Literate (Full training will be provided on in-house systems)
- Strong work ethic and ability to use own initiative
- A background in customer services, involving customer telephone and email experience, is preferred
- Team Player
- A positive and friendly attitude, alongside an enthusiastic approach to customer service
- Must be open and available to working weekends
- Opportunity to join a thriving business
- 24/7 support (during the Temping period)
- Weekly pay (during the Temping period)
- Tax relief on Travel scheme (during the Temping period)
- Rewards and Discounts
Please Apply Within
Online Customer Service - Part Time employer: Hales Group
Contact Detail:
Hales Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your initiative and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Online Customer Service - Part Time
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled customer interactions, whether it's through email, chat, or phone calls. Share specific examples that showcase your ability to maintain high levels of customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit into our team.
Be Yourself: We value a positive and friendly attitude, so let your personality shine through in your application. Don’t be afraid to show us your enthusiasm for customer service and why you’d be a great fit for our team!
Apply Through Our Website: To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Hales Group
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your capability and enthusiasm for the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.
