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- Tasks: Coordinate care delivery, manage referrals, and support staff in making a difference.
- Company: Join Hales Homecare, a compassionate leader in personalised care.
- Benefits: Enjoy up to 31 days paid holiday, pension, and exclusive discounts.
- Why this job: Make a real impact in people's lives while advancing your care career.
- Qualifications: Experience in care coordination and strong organisational skills required.
- Other info: Opportunities for career development and a supportive team culture.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Based in Letchworth
Working 9am - 5pm, Monday to Friday
The ideal candidate must be a driver.
Join Hales Homecare and take the next step in your care career! Are you a compassionate and experienced Care Worker ready to progress? Hales Homecare is looking for a dedicated Care Coordinator to join our team in Letchworth. This is a fantastic opportunity to step into a role where you'll help shape care delivery, support staff and make a real difference in people's lives.
Key Responsibilities:- Manage new service user referrals from social workers and private clients.
- Allocate Care Workers to Service Users, ensuring effective rota planning and workload balance.
- Answer and monitor incoming calls and provide support to care staff and supervisors.
- Maintain accurate records of Service Users and Care Workers, including updates for hospital/respite stays.
- Coordinate cover for holidays, sickness, and emergency calls.
- Process weekly timesheets and payroll amendments.
- Conduct reference checks and ensure DBS/safeguarding compliance before employment.
- Support recruitment and training efforts in collaboration with the Branch Recruiter and Trainer.
- Ensure office policies, procedures, and systems are followed.
- Deliver care and participate in onâcall duties when required.
- Experience in rostering/scheduling within domiciliary care (preferred).
- Ability to work both independently and as part of a team.
- Strong logistical and problemâsolving skills.
- Excellent organisation and ability to manage multiple priorities.
- Confident oral and written communication skills.
- Knowledge of domiciliary care provision.
- A QCF/NVQ Level 3 in Health & Social Care or Management or willingness to work towards it.
- Handsâon experience in domiciliary care delivery.
- Paid holidays of up to 31 days per annum.
- Pension and life insurance.
- FREE Blue Light Card: Exclusive discounts at over 15,000 retailers.
- Hales Perks: Cycle2Work, Car Salary and Early Pay schemes, funded eye tests & discounts for glasses, health and financial wellâbeing support, plus more.
- Wellâbeing Programme: Up to 10 therapy sessions with qualified counsellors, 24/7 telephone support from health and legal professionals, and access to our health and wellâbeing app.
- Reward and Recognition: Hales Heroes Monthly Draw, Quarterly Awards and Hales Care Annual Awards.
- Supportive and inclusive team culture.
- Opportunities for career development including fullyâfunded qualifications and apprenticeships.
Join our team as a Care Coordinator in Letchworth and take the next step in your career in care. Apply today and help us deliver care that truly makes a difference.
About Hales: Since 1999, Hales Homecare has been delivering personalised, techâenabled care to vulnerable people across the UK. We're proud to support our communities with compassion, professionalism and innovation.
The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references.
Care Coordinator in Letchworth Garden City employer: Hales Group
Contact Detail:
Hales Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Care Coordinator in Letchworth Garden City
â¨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
â¨Tip Number 3
Showcase your passion for care! During interviews, share specific examples of how you've made a difference in people's lives. This will help you stand out as a candidate who truly cares about the role.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Hales Homecare and making a positive impact in the community.
We think you need these skills to ace Care Coordinator in Letchworth Garden City
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience in rostering and scheduling, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your confident oral and written communication skills in your application. Use clear and concise language to show us you can effectively convey information.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled logistical challenges or managed multiple priorities in your previous roles. This will help us see your potential as a Care Coordinator.
Apply Through Our Website: Don't forget to submit your application through our website! Itâs the best way for us to receive your details and get the ball rolling on your journey with Hales Homecare. We can't wait to hear from you!
How to prepare for a job interview at Hales Group
â¨Know Your Care Basics
Make sure you brush up on your knowledge of domiciliary care provision. Understand the key responsibilities of a Care Coordinator and be ready to discuss how your experience aligns with these duties. This will show that you're not just interested in the role, but that you truly understand it.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've had to manage multiple priorities or solve logistical challenges. Being able to demonstrate your strong organisational skills and how you handle unexpected situations will set you apart from other candidates.
â¨Communicate Confidently
Practice your oral and written communication skills before the interview. You might be asked to explain complex care scenarios or how you would allocate resources effectively. Clear and confident communication is key in this role, so make sure you convey your thoughts well.
â¨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in Hales Homecare and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
