At a Glance
- Tasks: Deliver exceptional guest experiences and manage bookings from start to finish.
- Company: Join a prestigious luxury hospitality destination near Yoxford.
- Benefits: Earn a competitive salary plus commission, with private healthcare and pension.
- Other info: Potential for permanent role after 12-month maternity cover.
- Why this job: Be the key contact for guests and create memorable stays while hitting sales targets.
- Qualifications: Experience in hospitality or customer service with strong sales skills.
Location: Yoxford
Salary: £30,000 basic + commission (OTE £300-£400 per month)
Contract: 12-month fixed-term maternity cover with a strong possibility of becoming permanent
Hours: 45 hours per week, 5 days over 7 on a rota basis
We're recruiting for a Guest Services Associate to join a prestigious luxury hospitality destination near Yoxford. This is a fantastic opportunity for a customer-focused individual who enjoys delivering exceptional guest experiences while working towards sales and service targets.
Acting as a key point of contact from booking through to departure, you'll provide a concierge-style service, helping guests plan memorable stays and recommending additional experiences across the estate.
Key Responsibilities:
- Manage guest enquiries from booking through to the end of their stay.
- Coordinate guest experiences, activities and special occasions.
- Build strong relationships with guests through phone, email and face-to-face communication.
- Maintain accurate booking and guest information.
- Liaise with multiple departments to ensure a seamless guest experience.
- Identify upselling opportunities and promote additional services and experiences.
- Support the achievement of departmental KPIs and sales targets.
- Resolve guest queries and requests in a professional and timely manner.
What We're Looking For:
- Previous experience within hospitality, guest services, reservations or a customer-focused environment.
- Proven experience working to sales targets and KPIs.
- Strong sales skills with the ability to confidently upsell services and experiences.
- Excellent communication and relationship-building skills.
- Highly organised with the ability to manage multiple priorities.
- Professional, proactive and customer-focused approach.
- Full UK driving licence and access to transport due to location.
The company also offers an excellent benefits package including private healthcare, a private pension scheme, on-site parking and regular company events. This is initially a 12-month maternity cover contract; however, there is a strong possibility of the role becoming permanent, providing an excellent opportunity to build a long-term career.
Guest Services Associate employer: Hales Group
Join a supportive and flexible small manufacturing team near Attleborough, where your skills as a Welder/Fabricator will be valued. With a competitive hourly rate and the opportunity to work around your commitments, this role is perfect for those seeking practical experience in a friendly environment. Enjoy the chance to grow within a temporary position that could lead to further opportunities, all while being part of a close-knit team dedicated to quality and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Associate
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Services Associate
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Hales Group
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Hales Group. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
