At a Glance
- Tasks: Coordinate export orders, manage customer service, and support international shipments.
- Company: Well-established Suffolk business with a strong reputation.
- Benefits: Competitive salary, 33 days holiday, pension, and generous staff discounts.
- Other info: Excellent career progression opportunities in a supportive team environment.
- Why this job: Gain valuable experience in export and commercial operations while making a real impact.
- Qualifications: Experience in administration, customer service, or logistics; strong organisational skills.
Hales Group are delighted to be recruiting for an Export & Commercial Coordinator on behalf of a well-established and highly respected Suffolk business. This is an exciting opportunity for an organised and customer-focused professional to join a busy team, supporting both export operations and commercial activities. Whether you're currently working in administration, customer service, sales support or logistics, this role offers the chance to develop valuable experience within export, supply chain and commercial operations.
About the role
Working as part of the Export and Commercial team, you'll coordinate customer orders, support international shipments, liaise with logistics partners and provide excellent service to customers across the UK and overseas. This is a varied position combining export administration, customer service, order management and commercial support.
Key responsibilities
- Manage export orders from receipt through to delivery
- Prepare and maintain export documentation and shipping paperwork
- Liaise with customers, distributors, transport providers and logistics partners
- Coordinate customer deliveries and collections
- Process customer orders accurately through various ordering channels
- Support key customers with enquiries, delivery updates and order administration
- Maintain accurate customer records within CRM and ERP systems
- Support stock allocation and product availability planning
- Assist with forecasting activities to support customer demand
- Monitor and process EDI orders and resolve any issues
- Handle customer queries, requests and credit applications
- Work closely with internal sales and transport teams to ensure excellent service levels
- Support compliance with export procedures and international trade requirements
What we're looking for
- Previous experience within administration, customer service, sales support, logistics or commercial operations
- Strong organisational skills and attention to detail
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple tasks effectively
- Confidence using business systems and Microsoft Office applications
- A proactive approach with strong problem-solving skills
- Ability to work independently and as part of a wider team
Desirable:
- Experience using CRM, ERP or EDI systems
- Previous export, logistics or supply chain experience preferred
- Knowledge of export procedures and international shipping documentation
- Experience within FMCG, manufacturing, distribution or logistics sectors
In addition to a competitive salary, you'll benefit from 33 days' holiday, a company pension, life assurance, Share Incentive Plan, employee wellbeing programmes, generous staff discounts, ongoing training and development, and excellent opportunities for career progression within a supportive and collaborative working environment.
Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals.
Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Export & Commercial Coordinator employer: Hales Group
Join a supportive and flexible small manufacturing team near Attleborough, where your skills as a Welder/Fabricator will be valued. With a competitive hourly rate and the opportunity to work around your commitments, this role is perfect for those seeking practical experience in a friendly environment. Enjoy the chance to grow within a temporary position that could lead to further opportunities, all while being part of a close-knit team dedicated to quality and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Export & Commercial Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Hales Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Hales Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Hales Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Export & Commercial Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Hales Group:This is your chance to really connect with the team at Hales Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Hales Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Hales Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Hales Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Hales Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
