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- Tasks: Lead a team to deliver top-notch customer service and smash sales targets.
- Company: Join a friendly team in a growing company near Bury St Edmunds.
- Benefits: Enjoy a competitive salary, bonuses, and great perks like healthcare and discounts.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience in sales and team management, plus strong communication skills.
- Other info: Opportunities for training, development, and a supportive work environment.
The predicted salary is between 28000 - 30000 £ per year.
GBP28,000-GBP30,000 per annum DOE, + OTE
Near Bury St Edmunds
Full-time, 37 hrs per week (Monday - Friday, and Saturdays with a day off in lieu)
On behalf of our client based just outside of Bury St Edmunds, we are searching for a Sales/Customer Service Team Leader to join their small, friendly and welcoming team as they expand! The successful candidate will have previous experience within a sales/managerial position and have excellent communication, organisational skills, along with experience of CRM systems. Due to the location of the role, a driver's licence and access to your own vehicle is essential.
Key Responsibilities- Lead and support a team to deliver exceptional customer service and achieve sales targets.
- Manage your own sales pipeline while monitoring and guiding the workload of Sales Advisors.
- Conduct face-to-face appointments, providing expert advice on product suitability, and pricing.
- Handle incoming and outbound calls, create quotations, process payments, and arrange deliveries.
- Ensure accurate CRM updates and maintain detailed client records.
- Coordinate sample dispatch and ensure a professional, welcoming customer experience.
- Resolve customer queries and complaints promptly and effectively.
- Assist with onboarding and training new team members.
- Proven experience in a sales environment.
- Previous experience managing or developing a team.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
- Excellent communication skills across all platforms, with attention to detail.
- Self-motivated, proactive, and able to inspire confidence in customers and colleagues.
- Familiarity with CRM systems and Microsoft Office.
- Driving licence.
- Competitive salary and bonus scheme.
- Paid training and development opportunities.
- Company pension.
- Employee discount.
- Healthcare cash plan.
- Enhanced parental leave.
- Well-being initiatives and mental health support.
- Volunteering days.
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed).
Sales/Customer Service Team Leader in England employer: Hales Group
Contact Detail:
Hales Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Customer Service Team Leader in England
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our experience in sales and customer service clearly.
✨Tip Number 3
Show off our leadership skills! Be ready to share examples of how we've successfully managed teams or resolved customer issues. This is our chance to shine and demonstrate we can lead the Sales/Customer Service Team effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Sales/Customer Service Team Leader in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous sales and managerial roles, and don’t forget to showcase your communication and organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales/Customer Service Team Leader role. Mention specific examples of how you've led teams or achieved sales targets in the past.
Show Off Your CRM Knowledge: Since familiarity with CRM systems is key for this role, make sure to mention any relevant experience you have. If you’ve used specific systems, name them and describe how you utilised them to improve customer service or sales.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Hales Group
✨Know Your Stuff
Make sure you brush up on the company’s background and their products. Understand their sales process and customer service philosophy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to achieve sales targets and improved customer satisfaction. This is key for a Team Leader position!
✨Master the CRM Systems
Since familiarity with CRM systems is a must, be ready to discuss your experience with them. If you’ve used specific systems, mention them and explain how you utilised them to enhance sales or customer service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for sales and customer service roles. This will help you articulate your thoughts clearly and reduce any nerves on the day.
