Online Customer Service Advisor We are looking for an experienced Customer Service Advisor to join a busy and fast-paced online customer service team. This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering outstanding service across multiple communication channels. Working as part of a supportive team, you'll be responsible for managing customer orders, handling enquiries and ensuring a seamless customer experience from order placement through to delivery. This is a temporary to permanent contract requiring an almost immediate start. Key Responsibilities Processing customer orders accurately and efficiently Handling inbound and outbound customer enquiries Responding to customers via telephone, email and online chat Supporting customers with website navigation and online ordering Tracking orders and providing delivery updates Liaising with courier networks to resolve delivery queries Communicating with internal teams to ensure orders are processed smoothly Maintaining accurate customer and order records Providing general customer service and administrative support About You We're looking for someone with previous experience in a customer service or administration role who enjoys working in a busy office environment. You'll have: Previous office-based customer service experience Strong telephone and email communication skills Excellent attention to detail Good organisational and time management skills Strong IT and data entry skills A proactive and positive approach to problem-solving The ability to work effectively as part of a team A professional and customer-focused attitude What's on Offer? Full training provided Monday to Friday working hours Stable, full-time opportunity Supportive team environment Long-term career prospects within an established business This role would suit an organised and enthusiastic customer service professional who enjoys building relationships, resolving queries and ensuring customers receive an exceptional experience
Online Customer Service Advisor in Easton employer: Hales Group
Join a supportive and flexible small manufacturing team near Attleborough, where your skills as a Welder/Fabricator will be valued. With a competitive hourly rate and the opportunity to work around your commitments, this role is perfect for those seeking practical experience in a friendly environment. Enjoy the chance to grow within a temporary position that could lead to further opportunities, all while being part of a close-knit team dedicated to quality and craftsmanship.
