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- Tasks: Be the friendly voice for families and healthcare professionals, providing top-notch support.
- Company: Join Hales Group, a caring team dedicated to matching you with the right opportunity.
- Benefits: Earn £13.33 per hour with potential for extension and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 26666 - 26666 £ per year.
We are seeking a compassionate, professional, and well-organised Customer Services Advisor for our client based in Norwich to act as the first point of contact for all enquiries into the central office within the Care Sector. You will play a key role in delivering excellent customer service, managing sensitive enquiries, and supporting the Customer Relationship Manager with enquiry pipeline administration. This role requires strong communication skills, excellent attention to detail, and experience working with CRM systems or enquiry-logging tools. You will regularly engage with families, carers, and healthcare professionals, providing clear and empathetic support while handling sensitive or complex cases confidentially.
Key Responsibilities
- Record all interactions accurately and promptly within the CRM system and ensure timely follow-up.
- Coordinate administrative tasks, including sending information packs and updates.
- Support the preparation of enquiry and occupancy reports.
- Arrange tours, assessments, and appointments on behalf of managers.
- Prepare documentation for admissions and move-ins.
About You
- Strong communication skills with a professional and approachable telephone manner.
- Ability to demonstrate empathy, calmness, and professionalism when dealing with families and sensitive enquiries.
- Experience managing confidential or complex customer enquiries.
- Confident IT user with strong CRM and system navigation skills, ensuring accurate record-keeping.
- Highly organised with the ability to manage multiple enquiries and maintain excellent attention to detail.
- Able to work independently as well as part of a wider team.
- Experience supporting operational or customer-facing teams is desirable.
Why Work Through Hales Group?
At Hales Group, we treat candidates as our customers. Our experienced Lowestoft-based consultants are dedicated to matching you with the right career opportunity and supporting you throughout the entire recruitment process.
Customer Contact Advisor employer: Hales Group
Contact Detail:
Hales Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives us a chance to see how well you align with our mission!
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and healthcare professionals, being able to articulate your thoughts clearly and empathetically is key. We recommend doing mock interviews with friends or family.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're proactive and interested in the position. Think about what you want to know about the team dynamics or the types of cases you'll be handling.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives us a chance to see your enthusiasm for the role!
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contact Advisor role. Highlight your experience in customer service, especially in handling sensitive enquiries, as this will show us you understand the importance of empathy and professionalism.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t shy away from showcasing your telephone manner and interpersonal skills.
Detail Your Organisational Skills: We’re looking for someone who can juggle multiple tasks while keeping everything organised. In your application, mention any experience you have with CRM systems or managing enquiries, and give examples of how you’ve maintained attention to detail in past roles.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re proactive and keen on joining our team!
How to prepare for a job interview at Hales Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what excellent customer service looks like, especially in the care sector. Be ready to share examples of how you've handled sensitive enquiries or difficult situations in the past.
✨Familiarise Yourself with CRM Systems
Since this role requires experience with CRM systems, make sure you’re comfortable discussing any relevant tools you've used. If you haven’t worked with a specific system before, do a bit of research on common features and functionalities to show your willingness to learn.
✨Practice Empathy in Your Responses
Given the nature of the role, it’s crucial to demonstrate empathy during the interview. Prepare to answer questions that may require you to showcase your ability to handle sensitive situations with care and professionalism. Use real-life scenarios to illustrate your points.
✨Organise Your Thoughts and Examples
With multiple responsibilities in this role, being organised is key. Think about how you can structure your answers clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to frame your experiences, ensuring you highlight your attention to detail and organisational skills.