At a Glance
- Tasks: Support customers, coordinate services, and ensure a smooth experience from start to finish.
- Company: Join Hales Group, a dedicated team in Lowestoft focused on exceptional customer service.
- Benefits: Competitive salary of £28,000, full-time hours, and a permanent position.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer journeys and solving real problems.
- Qualifications: Experience in customer service or operations, strong communication skills, and multitasking ability.
The predicted salary is between 28000 - 28000 £ per year.
Hales Group are seeking an enthusiastic and customer-focused Customer Operations Advisor to support the delivery of an exceptional customer experience across service operations. This role is ideal for someone with strong customer service or operations experience who enjoys problem‑solving, coordinating activity, and being a key part of a busy, service‑led team. You’ll play an important role in managing customer enquiries, supporting service delivery, coordinating appointments, and ensuring every customer receives a smooth and positive journey from start to finish.
Key Responsibilities
- Customer Support: handle customer enquiries, provide updates, and ensure a high-quality service experience
- Service Coordination: organise engineer schedules, service appointments, repairs, and maintenance activities
- Customer Journey Management: support customers from initial enquiry through installation, servicing, and aftercare
- Issue Resolution: manage and resolve customer complaints or service issues professionally and efficiently
- Relationship Building: maintain strong communication with customers, engineers, suppliers, and service partners
- Operational Administration: process orders, update CRM records, produce documentation, and support daily workflows
- Performance Awareness: monitor customer feedback and service KPIs, highlighting areas for improvement
- Team Support: assist colleagues with workload, share best practice, and contribute to a positive team environment
- Process Improvement: identify opportunities to streamline tasks and enhance customer satisfaction
- Reporting & Compliance: produce accurate reports and ensure adherence to company policies and procedures
- Business Support: contribute to wider operational and commercial objectives across the organisation
Skills & Experience
- Customer Service Experience: background in customer service, operations, service coordination, or support roles
- Communication Skills: strong written and verbal communication
- Multitasking Ability: able to manage multiple priorities in a fast-paced environment
- Organisation & Planning: excellent organisational and problem‑solving skills
- Attention to Detail: high level of accuracy in administration and customer communication
- Systems Knowledge: competent in Microsoft Office 365 and CRM/business systems
- Industry Experience: experience in technical, engineering, manufacturing, or service-led environments (desirable)
Why work for Hales Group?
All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job solution for you.
Customer Operations Advisor in Lowestoft employer: Hales Group Ltd
Hales Group is an excellent employer, offering a supportive and dynamic work environment in Lowestoft where customer service excellence is at the heart of our operations. With a focus on employee growth and development, we provide opportunities for team collaboration and process improvement, ensuring that every team member can contribute to enhancing the customer journey. Our commitment to a positive work culture and strong community ties makes Hales Group a rewarding place to build your career as a Customer Operations Advisor.
