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- Tasks: Answer emergency calls and support service users with their queries.
- Company: Join a dedicated Emergency Duty Team in Leeds.
- Benefits: Comprehensive training, flexible shifts, and exciting rewards.
- Why this job: Make a real difference in people's lives during critical moments.
- Qualifications: Customer service experience preferred but not essential.
- Other info: Smart-casual dress code and supportive work environment.
The predicted salary is between 1300 - 1600 £ per month.
We are recruiting for an Out of Hours Coordinator to join our Emergency Duty Team based in Leeds. Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.
The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. This is an office-based role with a smart-casual dress code. Previous care or customer service experience is preferred but not essential.
Shift Pattern:
- Weekdays - 6:00-9:00
- Alternate Weekends - 6:00-14:30, 14:30-22:15
Other duties include:
- Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.
- Logging all incoming calls and documenting actions taken.
- Assigning care to care workers on our electronic care planning system.
- Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.
- Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.
Full induction training is provided to successful candidates. Further details about the role will be discussed at the interview. Interested? Please apply now.
WHY CHOOSE HALES?
Training and Development
Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.
Rewards and Perks
From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards.
Emergency Duty Team... employer: Hales Group Limited
Contact Detail:
Hales Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Duty Team...
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Research the Emergency Duty Team and understand what they do. This will help us show that you're genuinely interested and ready to jump in!
✨Tip Number 2
Practice your communication skills! Since you'll be answering emergency calls, being clear and calm is key. We suggest doing mock interviews with friends or family to get comfortable with how you present yourself.
✨Tip Number 3
Don’t forget to highlight any relevant experience, even if it’s not directly in care. Customer service skills are super valuable here. We want to see how your past roles can translate into this position!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Emergency Duty Team...
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our Emergency Duty Team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for the team!
Show Your Passion: Let your enthusiasm for the role shine through in your application. We love candidates who are genuinely excited about helping others and making a difference, so share why this position speaks to you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hales Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Out of Hours Coordinator. Familiarise yourself with the key tasks like answering emergency calls and documenting incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with service users, families, and care workers, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've effectively handled difficult conversations or provided excellent customer service. This will illustrate your ability to remain calm and professional under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, such as dealing with an emergency call or managing a conflict between care workers. Practising these scenarios can help you articulate your thought process and decision-making skills clearly.
✨Dress Smart-Casual and Be Punctual
Since the dress code is smart-casual, aim for a polished yet comfortable look. Arriving on time is equally important; it shows respect for the interviewer's time and sets a positive tone for the meeting. Plan your route in advance to avoid any last-minute stress!
